Hybrid Advertiser Success Operations Lead

Recovery; Madison, Northern (WI, KY); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K with company match

Paid time off & holidays

Education Assistance

Flexible hybrid/work-from-home

Job summary

Recovery is seeking an Advertiser Success Operations Specialist to own the operational work that keeps our advertiser experience efficient and scalable. You will oversee advertiser onboarding, our digital-first service level, manage attribution and integrations, and coordinate cross-functional projects.

A primary goal of this role is to free our Performance Managers from administrative coordination and project management so they can focus on their books of business.

Qualifications

• 2+ years of experience in customer success operations, implementation, project management, customer operations, digital advertising, SaaS/platform operations, or a related operational role.
• Experience coordinating cross-functional stakeholders and managing multiple projects.
• Familiarity with CRM systems, integrations, analytics, and tracking for digital advertising.

Responsibilities

• Own the advertiser onboarding queue from closed-won through successful launch, coordinating timelines and handoffs across teams.
• Run daily operations of Recovery.com's digital-first service level, including queue monitoring, categorization, routing, and escalation.
• Implement and troubleshoot advertiser attribution and tracking configurations, including CRM integrations and reporting.
• Coordinate cross-functional initiatives across Product, Data, Ad Operations, Marketing, Sales, and external vendors.
• Document status, track deliverables, and ensure assigned work reaches completion.

Skills

Project management

Cross-functional coordination

CRM knowledge

Customer success operations

Digital advertising

Tools

CRM systems

Data analytics

Attribution tracking

Job description

Recovery is seeking an Advertiser Success Operations Specialist to own the operational work that keeps our advertiser experience efficient and scalable. You will oversee advertiser onboarding, our digital-first service level, manage attribution and integrations, and coordinate cross-functional projects.

A primary goal of this role is to free our Performance Managers from administrative coordination and project management so they can focus on their books of business.