Advertiser Success Ops Lead

Recovery.com; Madison (WI); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K with company match

Flexible hybrid/work-from-home policy

Job summary

Recovery.com in Madison, WI is seeking an Advertiser Success Operations Specialist to own the operational work that keeps advertiser experience efficient and scalable. You will oversee onboarding, the digital-first service level, attribution, integrations, and cross-functional projects.

A primary goal is to free Performance Managers from administrative tasks so they can focus on their books of business. You will report to the VP of Advertiser Success and collaborate with multiple teams to

Qualifications

• 2+ years in customer success operations, implementation, project management, or related operational role.
• Experience managing multiple projects, queues, timelines, and cross-functional stakeholders.
• Ability to learn technical concepts related to CRM, integrations, attribution, analytics, and digital advertising.

Responsibilities

• Own the advertiser onboarding queue from closed-won to launch, coordinating timelines and handoffs.
• Run daily operations of the digital-first service level, categorize tickets, and route requests.
• Implement and troubleshoot attribution and tracking configurations within established processes; coordinate with partners when needed.
• Coordinate cross-functional initiatives across Product, Data, Ad Operations, Marketing, Sales, and external vendors.
• Support Performance Managers by tracking deliverables and documenting status to ensure completion.
• Maintain Notion pages and docs for the Advertiser Success team to stay organized and up-to-date.
• Support advertiser-facing initiatives like product launches and migrations by coordinating execution.
• Track operational metrics and provide reporting to leadership on onboarding and backlog trends.
• Engage with Recovery.com community on social platforms and push for progress with owners.

Skills

Project management

Cross-functional collaboration

Attention to detail

Written communication

Tools

CRM systems

Attribution tracking

DNI / UTMs

Job description

Recovery.com in Madison, WI is seeking an Advertiser Success Operations Specialist to own the operational work that keeps advertiser experience efficient and scalable. You will oversee onboarding, the digital-first service level, attribution, integrations, and cross-functional projects.

A primary goal is to free Performance Managers from administrative tasks so they can focus on their books of business. You will report to the VP of Advertiser Success and collaborate with multiple teams to