Hybrid Administrative Specialist I: Casework & Support

Health & Human Services; Charlotte (NC); Hybrid; USD 39,000 - 69,000; Full time

Job summary

The North Carolina Department of Health and Human Services (DHHS) seeks an Administrative Specialist I in Charlotte, NC to support Rehabilitation Counselors and Human Service Coordinators. The role includes client intake, data entry, and coordinating services for students and young adults with disabilities.

The position offers hybrid-telework with weekly onsite hours and opportunities to work with community partners to place qualified clients in employment, with a focus on assisting people with

Qualifications

• Knowledge of and/or experience working with people with disabilities.
• Knowledge of and/or experience utilizing electronic case management systems.
• Flexibility and experience organizing multiple priority assignments in a fast paced setting.
• Experience working with the public in a professional manner and in team settings.

Responsibilities

• Interviewing consumers and gathering diagnostic reports to assist counselors with determining eligibility and required services.
• Assisting counselors with developing written plans of services in conjunction with the client, parent and/ or guardian.
• Documenting casework data and the provision of substantial services throughout the rehabilitation process in the case management system.
• Monitoring client progress throughout the service delivery process.
• Processing invoices and billing documents, scheduling appointments, filing, inputting casework data, and completing correspondence to support client services.
• Working with community employers/partners to assist in directly placing highly qualified clients in appropriate jobs leading to successful employment outcomes.

Skills

Disabilities knowledge

Case management systems

Multi-tasking

Public/customer service

Education

High school diploma or GED

Two years related administrative experience

Tools

Electronic case management systems

Job description

The North Carolina Department of Health and Human Services (DHHS) seeks an Administrative Specialist I in Charlotte, NC to support Rehabilitation Counselors and Human Service Coordinators. The role includes client intake, data entry, and coordinating services for students and young adults with disabilities.

The position offers hybrid-telework with weekly onsite hours and opportunities to work with community partners to place qualified clients in employment, with a focus on assisting people with