Administrative Specialist I - Rehab Casework Tech (RCWT)

Health & Human Services; Charlotte (NC); Hybrid; USD 39,000 - 69,000; Full time

Job summary

The North Carolina Department of Health and Human Services (DHHS) seeks an Administrative Specialist I in Charlotte, NC to support Rehabilitation Counselors and Human Service Coordinators. The role includes client intake, data entry, and coordinating services for students and young adults with disabilities.

The position offers hybrid-telework with weekly onsite hours and opportunities to work with community partners to place qualified clients in employment, with a focus on assisting people with

Qualifications

• Knowledge of and/or experience working with people with disabilities.
• Knowledge of and/or experience utilizing electronic case management systems.
• Flexibility and experience organizing multiple priority assignments in a fast paced setting.
• Experience working with the public in a professional manner and in team settings.

Responsibilities

• Interviewing consumers and gathering diagnostic reports to assist counselors with determining eligibility and required services.
• Assisting counselors with developing written plans of services in conjunction with the client, parent and/ or guardian.
• Documenting casework data and the provision of substantial services throughout the rehabilitation process in the case management system.
• Monitoring client progress throughout the service delivery process.
• Processing invoices and billing documents, scheduling appointments, filing, inputting casework data, and completing correspondence to support client services.
• Working with community employers/partners to assist in directly placing highly qualified clients in appropriate jobs leading to successful employment outcomes.

Skills

Disabilities knowledge

Case management systems

Multi-tasking

Public/customer service

Education

High school diploma or GED

Two years related administrative experience

Tools

Electronic case management systems

Job description

Agency Dept of Health and Human Services Division EMPLOY , INDEP FOR PEOPLE W/DISAB - EIPD Job Classification Title Administrative Specialist I (S) Position Number 60055060 Grade NC08

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

This Rehabilitation Casework Technician position is located in the Charlotte VR/IL Unit Office. The primary purpose of this position is to provide casework and service delivery support to the Rehabilitation Counselors and Human Service Coordinators providing transition services to students and young adults with disabilities in Mecklenburg County. This positions provides client services in various settings, including schools and in the community.

• Interviewing consumers and gathering diagnostic reports to assist counselors with determining eligibility and required services
• Assisting counselors with developing written plans of services in conjunction with the client, parent and/ or guardian
• Documenting casework data and the provision of substantial services throughout the rehabilitation process in the case management system
• Monitoring client progress throughout the service delivery process
• Processing invoices and billing documents, scheduling appointments, filing, inputting casework data, and completing correspondence to support client services
• Working with community employers/partners to assist in directly placing highly qualified clients in appropriate jobs leading to successful employment outcomes
• Providing other support as designated by the Rehabilitation Counselors and Human Service Coordinators and completing all related administrative tasks

Repost - Previous Applicants Do Not Need To Reapply In Order To Be Considered For This Vacancy.

Salary Range: $39,244 - $68,679

Recruitment Range: $39,244 - $49,000

Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement.

• Knowledge of and/or experience working with people with disabilities
• Knowledge of and/or experience utilizing electronic case management systems
• Flexibility and experience organizing multiple priority assignments in a fast paced setting
• Experience working with the public in a professional manner and in team settings

Position is funded in part through federal funds. Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours.

Posting closes at 11:59 p.m. the night before the closing date

Applicants may be subject to a criminal background check. All candidates selected for positions considered 'Positions of Trust' will be subject to a criminal background check.

About Division of Employment and Independence for People with Disabilities (EIPD): The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide. To learn more about EIPD: https://youtu.be/4QUy2w9B6AU

Compensation and Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
• Employees also receive paid vacation, sick, and community service leave
• In addition, paid parental leave is available to eligible employees

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; OR equivalent combination of education and experience.

Some state job postings say you can qualify by an "equivalent combination of education and experience". If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; OR equivalent combination of education and experience.

Some state job postings say you can qualify by an "equivalent combination of education and experience". If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See Education and Experience Equivalency Guide for details.