Hybrid ACH Investigations & Operations Specialist

UMB Financial Corporation; Kansas City (MO); Hybrid; USD 51,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Medical, dental, vision insurance

Tuition reimbursement

Employee assistance program

Job summary

UMB Financial Corporation is seeking an Operations Specialist for the EFT Investigations team in Kansas City, MO. You will ensure accuracy and timeliness of ACH-related transactions, resolve disputes, and act as a trusted problem-solver for both clients and internal teams.

You will monitor emerging issues and risks, communicate with leadership, and support multiple initiatives with strong attention to regulatory compliance and precise record-keeping.

Qualifications

• 5+ years of banking or financial processing experience.
• Strong attention to detail and time management with interruptions.
• Solid technical aptitude to learn company systems quickly.
• Knowledge of risk types and ability to mitigate or escalate.
• Strong customer service skills.
• Recognize errors or inconsistencies and know when to escalate.

Responsibilities

• Manage a shared inbox to ensure timely handling of inquiries.
• Investigate ACH-related disputes and communicate outcomes.
• Process Treasury reclamations with internal and external stakeholders.
• Investigate ACH and instant payment issues, document findings, and coordinate resolution.
• Process ACH returns for internal and external partners.
• Handle incoming calls regarding ACH related matters.

Skills

Banking experience

Attention to detail

Customer service

Communication

Technical aptitude

Risk management

Problem solving

Tools

Banking platforms

Internal systems

Job description

UMB Financial Corporation is seeking an Operations Specialist for the EFT Investigations team in Kansas City, MO. You will ensure accuracy and timeliness of ACH-related transactions, resolve disputes, and act as a trusted problem-solver for both clients and internal teams.

You will monitor emerging issues and risks, communicate with leadership, and support multiple initiatives with strong attention to regulatory compliance and precise record-keeping.