Front Desk Supervisor - Marriott

BENCHMARK; Chandler (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Employee rates on hotel stays

Job summary

BENCHMARK is seeking a Front Desk Supervisor at our Marriott Phoenix Chandler property. This role offers the opportunity to engage with guests and lead a team.

The successful candidate will have strong customer service skills, experience in a hotel environment, and the ability to train staff effectively. Join us to provide exceptional experiences in a supportive and inclusive setting.

Qualifications

• Available to work flexible hours including nights, weekends, and holidays.
• Previous hotel or resort experience preferred.
• Ability to stand for the duration of the shift.

Responsibilities

• Supervise daily shift process and train front desk team members.
• Check guests in and handle special requests.
• Resolve problems and ensure guest satisfaction.

Skills

Customer service experience

Engaging personality

Communication skills

Flexibility

Computer skills

Education

High school diploma or equivalent

Job description

Overview

Welcome to Pyramid Global Hospitality, where people come first. Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. The company offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. Ongoing training and development opportunities help employees build the skills and knowledge to advance their careers. This description reflects Pyramid Global Hospitality’s focus on employees and guest experiences across more than 230 properties worldwide.

About our property

The Marriott Phoenix Chandler, located in Chandler, a Southeast suburb of Phoenix, is the newest Full Service Marriott in Arizona. Featuring 264 guest rooms and over 21,000 sq ft of event space, the hotel has the largest Ballroom in Chandler, AZ. Within the hotel, Proof ’19 features handcrafted cocktails, local beers, and Southwest cuisine. We Proudly Brew Starbucks Café serves a morning pick-me-up and a variety of breakfast options. The hotel is located in the Price Road Corridor, near major employers.

What you will have an opportunity to do

We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, and supports the team both personally and professionally. If you have experience in customer service, enjoy engaging with people from around the world, and have a passion to “WOW” guests, we want you. This is an opportunity to grow a career in hospitality with a world-class property.

Your Role

• Help guests discover their “Wanderlust” experience and provide exceptional customer service by being engaging and showing sincere interest


• Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate information


• Help resolve problems and “WOW” guests through recovery when things aren’t quite right


• Supervise daily shift process and ensure all team members adhere to standard operating procedures


• Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, packages, and special requests


• Work with Maintenance and Housekeeping to communicate and coordinate the day


• Train, direct, resolve issues, and coach front desk team members to ensure a quality operation


• Maintain the Sundries shop, manage inventory, and place orders as necessary


• Train all new Front Desk Agents to provide exceptional customer service


• Promote and sell special hotel programs


• Interact with hotel/resort staff professionally and assist other departments with necessary information


• Be knowledgeable of all emergency procedures and policies


• Maintain house bank and communicate pertinent information to the manager on duty


• Follow procedures for posting, charges, cashing checks, safe deposits, and refunds


• Assist other departments as needed

Qualifications

• Must be available to work a flexible schedule including nights, weekends, and holidays


• High school diploma or equivalent


• Previous hotel or resort experience preferred


• A strong desire to make an impact on others


• An outgoing and engaging personality


• Computer skills


• Excellent verbal and written communication skills


• Ability to work in a fast-paced setting


• Ability to stand for the duration of the shift

Compensation and Equal Opportunity

Compensation: $ - $

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, years and depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

About the brand

PYRAMID GLOBAL HOSPITALITY® is a trailblazer in the development, management, marketing and owner advisory services of resorts, hotels, conference centers and exclusive private clubs. The company’s values focus on a people-first mentality and delivering authentic, memorable experiences. The culture emphasizes Be The Difference and nearly 40 years of achievement and prosperity. Many properties have been recognized with awards.