Hyatt Place Phoenix Mesa - Front Desk Agent

Aimbridge Hospitality; Mesa (AZ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent at a Mesa property. You will greet guests, check them in and out, and ensure a smooth, welcoming stay that reflects the brand. This role is pivotal to creating memorable first impressions and outstanding service.

Daily Pay is available after an initial waiting period, with comprehensive medical, dental, vision, disability, life insurance, PTO and 401(k) benefits. Prior hospitality software experience is preferred.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office.
• Strong guest service, communication and problem-solving skills.

Responsibilities

• Provide warm welcomes and efficient check-ins/check-outs for guests.
• Handle reservations, guest requests and billing with accuracy.
• Coordinate with team to ensure smooth front desk operations.
• Maintain brand standards and promote a positive guest experience.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking Problem Solver

Multitasking Marvel

Education

High school diploma or equivalent

Experience in a hotel or related field preferred

Tools

Hotel management software

Microsoft Office suite

Job description

Schedule Full time

Job Type Regular

Description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.


• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.


• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.


• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.


• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details


• Medical, Dental, and Vision Coverage


• Short-Term and Long-Term Disability Income


• Term Life and AD&D Insurance


• Paid Time Off


• Employee Assistance Program


• 401k Retirement Plan

PROPERTY INFORMATION:
Featuring an outdoor swimming pool, a 14-person hot tub and a 9-hole putting green, this hotel is 15 minutes’ drive from Phoenix Sky Harbor International Airport. Free WiFi and docking stations are provided in all rooms. Offering a flat-screen cable TV, each room at Phoenix/Mesa Hyatt Place provides free toiletries, a seating area and an private bathroom. Mini-golf and an indoor fitness center are also provided. Cycling, hiking and golf opportunities are nearby. The 24/7 Gallery menus offers dining options for any time of day. Guests can enjoy a coffee in the morning or a cocktail in the evening at Coffee to Cocktails Bar. The Hyatt Place is 1.1 mi from Sloan Lake, the Chicago Cubs Spring Training Stadium, and is 2.6 mi from the Oakland A's Hohokam Stadium. Free transfer services is offered within a 1.9 mi radius of the hotel. Casa Grande Ruins National Monument is 1 hour's drive from Hyatt Place Phenix/ Mesa.