Front Desk Supervisor - Marriott

Pyramid Global Hospitality; Chandler (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) with company match

Discounts at Marriott hotels

Job summary

Pyramid Global Hospitality's Marriott Phoenix Chandler Hotel in Chandler, AZ, is seeking a Front Desk Supervisor to deliver exceptional hospitality and lead the guest services team.

As the first and last impression of the property, you will check guests in/out, answer inquiries, and coordinate with housekeeping and engineering to ensure a seamless stay. This role offers growth opportunities and Marriott Bonvoy promotion.

Qualifications

• Previous customer service experience required; hotel front desk experience preferred.
• Marriott PMS/MARSHA or similar PMS experience is a plus.
• Strong verbal and written communication skills.
• Ability to stand and walk for extended periods.
• Flexible schedule including mornings, evenings, weekends and holidays.

Responsibilities

• Greet guests warmly and professionally.
• Check guests in/out accurately and manage reservations.
• Provide information on hotel amenities and local attractions.
• Promote Marriott Bonvoy membership and hotel services.
• Collaborate with Housekeeping and Engineering to ensure guest satisfaction.
• Handle multi-line phone inquiries and administrative duties.
• Act as MOD when required.

Skills

Guest service

Communication

Problem solving

Multitasking

PMS/MARSHA

Independence

Tools

PMS/MARSHA experience

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

The Marriott Phoenix Chandler, located in Chandler- a Southeast suburb of Phoenix, is the newest Full Service Marriott in the state of Arizona! Featuring 264 Guest Rooms and over 21,000 sq ft of event space, this hotel has the largest Ballroom in Chandler, AZ! Within the hotel, Proof ’19 features handcrafted cocktails, local beers, and Southwest cuisine. We Proudly Brew Starbucks Café serves a morning pick‑me‑up and variety of breakfast options. The hotel features modern décor and is situated within the Price Road Corridor, near some of Arizona’s largest employers, including Fortune 100 & 500 companies.

What You Will Have An Opportunity To Do

Front Desk Agent

Marriott Phoenix Chandler Hotel

Chandler, Arizona

At Marriott Phoenix Chandler Hotel, we believe every guest deserves an exceptional experience from the moment they walk through our doors. We are looking for enthusiastic, service‑driven individuals to join our team as a Front Desk Supervisor. As the first and last impression of our hotel, you will play a key role in creating memorable experiences by delivering genuine hospitality and personalized service to every guest.

If you enjoy connecting with people, solving problems, and thrive in a fast‑paced environment, we’d love to welcome you to our team. This is an excellent opportunity to grow your hospitality career with one of the world’s most recognized hotel brands.

What You’ll Do

• Greeting guests with a warm, friendly, and professional demeanor.
• Efficiently checking guests in and out while ensuring accuracy in reservations and billing.
• Providing information about hotel amenities, services, dining options, and local attractions.
• Anticipating guest needs and resolving questions or concerns promptly and professionally.
• Processing room reservations, modifications, cancellations, and special requests.
• Answering multi‑line phone calls and directing inquiries appropriately.
• Maintaining cash handling procedures and balancing your shift accurately.
• Collaborating with Housekeeping, Engineering and other departments to ensure guest satisfaction.
• Promoting Marriott Bonvoy membership and hotel services when appropriate.
• Maintaining guest confidentiality and following all Marriott and hotel policies.
• Creating memorable experiences by recognizing special occasions and personalizing each guest interaction.
• Assisting with administrative duties and ensuring the Front Desk remains clean, organized, and professional at all times.
• Acting MOD while working.

What are we looking for?

• A genuine passion for hospitality and delivering exceptional guest service.
• Previous customer service experience required; hotel front desk experience preferred.
• Marriott, PMS, MARSHA, or other hotel property management system experience is a plus.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm and professional while handling challenging situations.
• Strong problem‑solving and decision‑making skills.
• Comfortable working independently as well as part of a collaborative team.
• Basic computer proficiency and experience with Microsoft Office applications.
• Ability to stand and walk for extended periods throughout the shift.
• Flexible schedule with availability to work mornings, evenings, weekends, holidays, and overnight shifts as business needs require.

Why Join Marriott Phoenix Chandler Hotel?

• Competitive pay
• Medical, Dental, and Vision benefits for eligible associates
• Paid Time Off
• 401(k) with company match
• Marriott hotel discounts worldwide
• Career advancement opportunities within Pyramid Global Hospitality and Marriott
• Supportive team environment focused on growth and development
• Ongoing training and professional development

Compensation

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.