Hyatt Place Canton - Front Desk Agent

Aimbridge Hospitality; Canton (OH); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Daily Pay

Medical/Dental/Vision

Disability Insurance

Life/AD&D Insurance

Paid Time Off

EAP

401k Plan

Job summary

Hyatt Place Canton is seeking a Front Desk Agent to deliver warm welcomes, smooth check-ins, and friendly farewells. You are the face of the hotel, handling reservations and guest requests with poise while assisting the front desk team to keep operations running smoothly.

Candidates should have a high school diploma and familiarity with hotel software. The role requires 3:00pm-11:00pm shifts, weekends and holidays, and offers a comprehensive benefits package after a waiting period.

Qualifications

• High school diploma or equivalent required; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide warm welcomes, smooth check-ins, and friendly check-outs for guests.
• Coordinate with team to manage reservations, requests, and guest issues.
• Maintain organized front desk operations and accurate financial records.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking Problem Solver

Multitasking Marvel

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Address 5421 Whipple Avenue Northwest, Canton, OH, 44720, US

Job Type Regular

Description

Shifts are 3:00pm-11:00pm. Schedules will vary based on hotel demand. Weekends and holidays needed.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru- mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable.
• Communication Champ: You know how to get the message across- clearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Travelers will discover the best of the Midwest from Hyatt Place Canton and appreciate our thoughtful amenities and home inspired conveniences where they can relax, have fun and stay productive. Located in the Belden Village Shopping Mall area, our hotel offers easy access to designer retails stores, restaurants, and attractions like the Fannie Mae Chocolate Factory, Classic Car Museum, and Pro Football Hall of Fame.