HVACR Technical Service Advisor

R.E. Michel Company, LLC; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life and AD&D Insurance

Wellness Discounts

Employee Assistance Program

Weekly Pay

Job summary

R.E. Michel Company, LLC seeks an HVACR Technical Service Advisor to respond to technical inquiries and troubleshoot HVACR questions across IN, IL, WI, and IA. The TSA will travel to customer sites, work with dealers, and maintain records of field visits to support service operations.

The role requires strong HVACR knowledge, ability to size equipment, and effective communication. The position reports to the Director of Technical Services and offers full-time exempt employment with opportunities

Qualifications

• Must be able to travel to perform job duties.
• Proven background in HVACR with troubleshooting ability.
• Proficient knowledge of electricity and heating equipment (gas and oil).
• Knowledge of HVACR systems including air conditioning, heat pumps, duct systems, ventilation, refrigeration and hydronics.

Responsibilities

• Respond to technical questions from internal and external customers and troubleshoot.
• Make visits to job sites with dealers as necessary.
• Maintain accurate records of field visits and maintenance of technical literature.
• Continual education on new HVACR equipment and products.

Tools

Excel

Outlook

Word

Job description

Job Title: HVACR Technical Service Advisor
Full Time/Exempt
IN/IL/WI/IA Area
Reports to: Director of Technical Services

General Summary: The Technical Service Advisor (TSA) is responsible for effectively responding to and troubleshooting technical questions from internal and external customers. Areas to be covered will include parts of IN, IL, WI, IA.

Responsibilities Include: The TSA interacts with manufacturers and promotes improvements in products; maintains accurate records of field visits; makes visits to job sites with dealers as necessary; attends semi-annual Tech Service Advisor meetings; maintains technical literature; continues education regarding new and changing HVACR equipment/products.

Requirements Include:

• The TSA must be able to travel in order to perform job duties.
• Proven background and experience in the HVACR field with the ability to troubleshoot effectively.
• Proficient knowledge of electricity, and heating equipment, both gas and oil.
• Proficient knowledge of air conditioning, heat pumps, duct system design, ventilation, refrigeration, and Hydronics.
• Ability to accurately size and match equipment.
• Ability to communicate effectively at all levels in a professional manner and teach/give clear instruction. This may be obtained through technical training and job experience.
• Knowledge and understanding of R.E. Michel's major product lines.
• Ability to maintain accurate records via paper, electronic tracking, and spreadsheets.
• Proficient use of computer programs such as Word, Excel, and Outlook/Email.

What is R.E Michel Company? The R.E. Michel Company was founded in Baltimore, Maryland in 1935 as a supplier to the home heating oil burner industry. Still family-owned and operated, we have grown to be one of our nation's leading wholesale distributors of HVACR and LP equipment, parts, and supplies. We operate in more than 300 locations with employees who service our customers with pride!

Why Work for Us? We can help you grow! At R.E. Michel Company, you will find many opportunities for advancement and training opportunities to help support your career. Our people are our greatest asset. From our local branch associates and field salespeople to our corporate support staff, they represent the finest professionals in the industry.

R.E. Michel Company Benefit Package Includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Plans
• Wellness Discounts through Blue365
• Access to 24-Hour Nurse Advice Hotline
• Employee Assistance Program
• 401(k)
• Life and AD&D Insurance
• Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents
• Short- and Long-term disability
• Critical Illness/Accident Insurance/Hospital Indemnity Insurance
• Employee Discount
• Employee Uniform Program
• Access to Working Advantage- Discounts on Entertainment, Shopping and MORE!
• Access to LifeMart- Discounts on Hotels, Apple Products and MORE!
• Career Advancement Opportunities & On-site training courses
• Weekly Pay- Every Friday