HVAC & Water-Heating Support Specialist

Ariston Holding N.V.; Providence (RI); On-site; Full time

Job summary

A global leader in thermal comfort solutions is seeking a Technical Support representative to join their Water Heating Parts & Services team. This role involves handling customer requests for technical assistance, demonstrating product knowledge, and maintaining records in CRM tools. The ideal candidate should have a background in HVAC or Plumbing, possess strong technical knowledge, and excellent communication skills across various platforms. This is an opportunity to contribute to a knowledgeable team in a supportive environment.

Qualifications

• Completion of high school/GED required, preferred Technical or Vocational degree.
• Strong technical knowledge and troubleshooting skills in HVAC.
• Ability to communicate effectively with clients online, by phone, or text.

Responsibilities

• Handle high volume of customer requests for technical assistance.
• Provide training to other team members on products as required.
• Maintain accurate records in our CRM tool.

Skills

Technical knowledge of HVAC

Mechanical troubleshooting skills

Communication skills (phone/video/chat)

Education

Technical or Vocational Degree

High school/GED

Tools

Salesforce.com

Job description

A global leader in thermal comfort solutions is seeking a Technical Support representative to join their Water Heating Parts & Services team. This role involves handling customer requests for technical assistance, demonstrating product knowledge, and maintaining records in CRM tools. The ideal candidate should have a background in HVAC or Plumbing, possess strong technical knowledge, and excellent communication skills across various platforms. This is an opportunity to contribute to a knowledgeable team in a supportive environment.