HVAC Truck Based Service Manager

Johnson Controls, Inc.; Florida; On-site; USD 92,000 - 115,000; Full time

Benefits offered by this job

Bonus plan

401(k) plan

Health benefits

Vacation days

Safety program

Job summary

Johnson Controls in Augusta, Georgia, seeks an experienced service account leader to drive profitability, labor and materials growth, and customer satisfaction. You will manage day-to-day service delivery, support staffing and safety, and build strong customer relationships across a defined base.

Responsibilities include monitoring margins, leading technicians and team leads, and overseeing budgeting and procurement while emphasizing safe, high-quality execution.

Qualifications

• Three or more years of management experience in a service-delivery environment.
• Strong prioritization, scheduling, and team leadership.
• Excellent interpersonal, customer service, and negotiating skills.
• Demonstrated written and verbal communication skills.
• Basic financial accounting experience and MS Office proficiency.

Responsibilities

• Set and monitor gross margin and profitability goals for accounts.
• Drive L&M growth through Technicians and Team Leads.
• Lead service delivery including warranty issues.
• Manage fleet/tools procurement and maintenance.
• Ensure delivery system consistency via supervision and audits.
• Review and approve L&M quotations.
• Support budgeting, forecasting, and accounts payable/receivable.

Skills

Interpersonal skills

Customer service

Negotiation skills

Written & verbal communication

Financial awareness

Education

Technical school training or HVAC/building controls experience

Job description

Join Johnson Controls in Augusta, Georgia, and help lead a truck-based HVAC service team that supports smart, healthy, and sustainable buildings. In this role, you will guide service execution, strengthen customer relationships, and support the team’s performance, development, and safety.

Role Overview

This position is responsible for service customer account leadership across a defined customer base, including labor and material growth, profitability, customer satisfaction, and employee development. You will manage day-to-day service delivery, support staffing and performance needs, and help ensure safe, consistent execution of the business.

Key Responsibilities

• Set and monitor gross margin and profitability goals for customer accounts, including planned service agreements and Labor & Materials (L&M) work.
• Drive L&M growth through Technicians and Team Leads.
• Lead execution of assigned service business, including warranty-related customer issues.
• Manage the procurement and maintenance of fleet and tools inventory.
• Ensure consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and other service-delivery roles.
• Review and approve L&M quotations.
• Support budgeting, forecasting, and accounts payable/receivable activities.
• Maintain appropriate staffing levels, including hiring, training, transitions, and day-to-day team performance management.
• Conduct formal performance reviews and address related employee issues.
• Account for safety performance and program compliance.

How You Will Do It

• Own outcomes with accountability by balancing customer impact, safety, quality, and financial performance in daily decisions.
• Stay close to the work by understanding field needs, removing obstacles for technicians, and responding quickly to service issues.
• Improve every day by using clear goals, candid reviews, and practical problem-solving to strengthen margins, staffing, and execution.
• Win as one team by building trust across technicians, team leads, customer service, and support partners.

Qualifications

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Three or more years of management experience in a similar service-deliverable environment.
• Strong ability to prioritize work activities, manage scheduling, and lead a diverse team.
• Strong interpersonal, customer service, and negotiating skills.
• Demonstrated written and verbal communication skills.
• Basic financial accounting experience.
• Demonstrated proficiency in MS Office products and a basic Windows environment.

Nice to Have

• Diploma in Electronic or Mechanical Systems.
• Two years of prior experience in the HVAC or building controls industry.
• Five or more years in a service management role directing a similar service-deliverable team.

Why Join Us

Johnson Controls offers a competitive salary, a bonus plan based on individual, group, and corporate performance, 15 days of vacation in the first year, and a comprehensive benefits package including 401(k), medical, dental, and vision care available on day one. You will also join an encouraging, collaborative team environment with a strong commitment to safety through our Zero Harm policy.

HIRING SALARY RANGE: $92,400-$115,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls