HVAC Truck Based Service Manager

Johnson Controls, Inc.; Roswell (GA); On-site; USD 89,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits package (401K,医

On the job/cross training

Encouraging and collaborative team

Zero Harm safety policy

Job summary

Johnson Controls, Inc. is seeking a Service Operations Manager to lead service account delivery, drive L&M growth, and ensure customer satisfaction across a diverse client base.

The role emphasizes profitability, staff development, and safety compliance within a fast-paced environment. You will oversee technicians, develop budgets, and coordinate with cross-functional teams to optimize service delivery, warranty handling, and equipment upkeep.

Qualifications

• Technical school training or equivalent in HVAC/building controls.
• 3+ years of management experience in a service delivery environment.
• Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.
• Strong interpersonal, customer service, negotiationskills.
• Demonstrated competence in writing and verbal communication skills.
• Basic financial accounting experience.
• Demonstrated proficiency in MS Office products and basic Windows environment.

Responsibilities

• Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business.
• Drives profitability and productivity of the team.
• Manages customer relationship development and satisfaction.
• Responsible for employee development and retention and for safety program compliance.
• Sets and monitors goals for customer account gross margin delivery and profitability.
• Drives L&M growth through Technicians and Team Leads.
• Leads the execution efforts of assigned Service business including warranty-related issues.
• Responsible for procuring and maintaining fleet and tools inventory.
• Ensures delivery systems through supervision and audits of team members.

Skills

Leadership

Prioritization

Interpersonal skills

Negotiation skills

Communication

Scheduling

MS Office proficiency

Team leadership

Education

Technical school training or equivalent in HVAC/building controls

Diploma in Electronic or Mechanical Systems

Tools

MS Office

Windows environment

Job description

Build your best future with the Johnson Controls team

As a global leader in smart,healthy,and sustainable buildings, our mission is to reimagine the performance of buildings to serve people,places,and the planet. Join a winning team that enables you to build your best future!Our teams are uniquely positioned to support a multitude of industries across the globe.You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees withexperience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your nextgreat opportunityis just a few clicks away!

What we offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package including 401K, medical, dental, and vision care

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What you will do

Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base. Drivesprofitabilityand productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance.

How you will do it

• Sets and monitors goals for customeraccountgross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.

• Drives L&M growth through Technicians and Team Leads.

• Leads the execution efforts of assigned Service business to include warranty-related customer issues.

• Responsible forprocuringandmainliningfleet and tools inventory.

• Ensures consistency of delivery systems through supervision and audits of Technicians, Customer ServiceAgentand others who are part of the service delivery process.

• Reviews and approves all L&M quotations.

• Responsible for budgeting, forecasting,accounts payables/receivables.

• Responsible for maintaining appropriate staffinglevels to accommodate existing and new business needs, hiring,trainingand transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.

• Responsible for safety performance and program compliance.

What we look for

Required

• Technical school training or equivalent experience in the HVAC or building controls industry.

• Three or more years of management experience in a similar service deliverable environment.

• Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.

• Strong interpersonal, customer service, negotiatingskills.

• Demonstrated competence in writing and verbal communication skills.

• Basic financial accounting experience.

• Demonstratedproficiencyin MS office products andbasicWindows environment.

Preferred

• Diploma in Electronic or Mechanical Systems.

• Two years prior experience in the HVAC or building controls industry.

• Five plus years in a service management role directing a similar service deliverable team

HIRING SALARY RANGE: $89,000 to $130,000 (Salary to be determined by the education, experience,
knowledge, skills, and abilities of the applicant, internal equity, and alignment with market
data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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