HVAC Truck Based Service Manager

Johnson Controls; Milwaukee (WI); On-site; USD 92,000 - 139,000; Full time

Benefits offered by this job

Bonus program

Three weeks paid vacation

Medical, dental and vision benefits

401K

Employee discounts

Job summary

Johnson Controls in Milwaukee is seeking an HVAC Truck Based Service Manager to lead service customer accounts, drive profitability, and develop the team responsible for field operations and safety compliance.

You will supervise technicians and coordinators, manage L&M growth, oversee quotes, and monitor budgets while ensuring high customer satisfaction and strong safety adherence.

Qualifications

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Strong ability to prioritize work activities, manage scheduling, and lead a diverse team.
• Demonstrated competence in written and verbal communication.

Responsibilities

• Lead service customer account growth and execution for the assigned customer base.
• Set and monitor goals for gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
• Drive L&M growth through Technicians and Team Leads.
• Lead execution of assigned service business, including warranty-related customer issues.
• Review and approve L&M quotations.
• Oversee budgeting, forecasting, and accounts payable/receivable activities.
• Maintain appropriate staffing levels to support existing and new business needs.
• Hire, train, transition, and develop new employees, and manage day-to-day performance of the service team.
• Conduct formal performance reviews and address related people-management issues.
• Support supervision and audits of Technicians, Customer Service Agents, and others involved in the service delivery process.
• Procure and maintain fleet and tools inventory.
• Ensure safety performance and program compliance.

Skills

HVAC management

Team leadership

Customer relationship

Budgeting

MS Office

Education

HVAC tech training

Tools

MS Office

Building controls software

Job description

Job Description

About UsJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

HVAC Truck Based Service Manager

Role Overview

You will be responsible for leading service customer account activity across the team's customer base, driving profitability and productivity, supporting customer relationship development and satisfaction, and ensuring employee development, retention, and safety program compliance.

Key Responsibilities

• Lead service customer account growth and execution for the assigned customer base.
• Set and monitor goals for gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
• Drive L&M growth through Technicians and Team Leads.
• Lead execution of assigned service business, including warranty-related customer issues.
• Review and approve L&M quotations.
• Oversee budgeting, forecasting, and accounts payable/receivable activities.
• Maintain appropriate staffing levels to support existing and new business needs.
• Hire, train, transition, and develop new employees, and manage day-to-day performance of the service team.
• Conduct formal performance reviews and address related people-management issues.
• Support supervision and audits of Technicians, Customer Service Agents, and others involved in the service delivery process.
• Procure and maintain fleet and tools inventory.
• Ensure safety performance and program compliance.

How You Will Do It

• Own customer outcomes with accountability, safety, and integrity in every decision.
• Stay close to the work, remove obstacles quickly, and focus on the issues that most affect customers and the team.
• Use clear goals, regular follow-up, and practical problem-solving to improve performance every day.
• Build trust across technicians, customer service, and leadership so the team wins together.
• Balance service execution, staffing, and financial results by staying organized and proactive.
• Coach a diverse workforce with union and non-union employees using clear communication and consistent expectations.
• Use audits, reviews, and operational discipline to strengthen service delivery and maintain standards.

Qualifications

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Three or more years of management experience in a similar service deliverable environment.
• Strong ability to prioritize work activities, manage scheduling, and lead a diverse team.
• Strong interpersonal, customer service, and negotiating skills.
• Demonstrated competence in written and verbal communication.
• Basic financial accounting experience.
• Demonstrated proficiency in MS Office products and the basic Windows environment.

Nice to Have

• Diploma in Electronic or Mechanical Systems.
• Five years of prior experience in the HVAC or building controls industry.
• Five or more years in a service management role directing a similar service deliverable team.

Why Join Us

We offer a competitive base salary and a comprehensive bonus program. You will also receive three weeks of paid vacation in a calendar year, holidays, sick time, and three PTO days per calendar year. Our benefits package includes 401K, medical, dental, and vision care available day one. You will have access to extensive product and on-the-job/cross-training opportunities, an encouraging and collaborative team environment, dedication to safety through our Zero Harm policy, scheduling and management support, and JCI employee discount programs through The Loop by Perk Spot.

HIRING SALARY RANGE : $92,400 - $138,900 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills a