HVAC Truck Based Controls Technical Team Lead

YDU JC Air Cond & Ref Inc.- Dubai; High Point (NC); On-site; USD 56,000 - 77,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking an HVAC Controls Systems Technician Team Leader to oversee field technician operations, plan monthly routes, and balance customer satisfaction with safety and financial goals.

You will lead with accountability, ensuring dependable service delivery, coaching team members, and collaborating with sales, branch, and region resources to align field execution with business direction.

Qualifications

• Bachelor’s degree in Engineering or Business, or equivalent working experience.
• Five years of progressive operational experience in HVAC services.
• Three years of experience in a management role with responsibility for the productivity and development of others.
• Experience supervising teams, managing field execution, and supporting customer-facing service operations.
• Strong communication, coaching, and cross-functional coordination skills.
• Ability to analyze operational performance and recommend improvements that support safety, quality, and financial outcomes.

Responsibilities

• Oversee day-to-day activities of the field technician team and plan monthly technician routes.
• Analyze team performance and recommend changes to improve profitability, safety, and client satisfaction.
• Supervise assigned teams and ensure developmental plans are in place.
• Coordinate the team’s work with sales to support sales opportunities, including installation opportunities.
• Ensure serviced account portfolios achieve growth, proper profit levels, and customer satisfaction.
• Implement plans to comply with HVAC operational standards and monitor performance against expectations.
• Drive service and installation operational review meetings, including review of bids and estimates for accuracy.
• Recruit, hire, and retain operational staff while supporting performance reviews and development plans.
• Use workforce management tools and resource deployment practices to support effective execution.
• Perform other managerial responsibilities related to business plans, account management, and customer satisfaction.

Skills

Leadership

Communication

Coaching

Cross-functional coordination

Analytical thinking

Education

Bachelor’s degree in Engineering or Business

Tools

Metasys experience

Job description

HVAC Controls Systems Technician Team Leader

Johnson Controls is committed to helping customers create smarter, healthier, and more sustainable buildings.

In this role, you will help lead field operations that support reliable HVAC service, strong customer outcomes, and safe, profitable execution.

Role Overview

Under general supervision, the HVAC Truck Based Controls Technician Team Leader oversees the day-to-day activities of the field technician team, plans monthly technician routes, and supports the performance of the assigned business. This role balances customer satisfaction, safety compliance, and financial goals while helping ensure consistent service delivery and strong operational results.

Key Responsibilities

• Oversee day-to-day activities of the field technician team and plan monthly technician routes.
• Analyze team performance and recommend changes to improve profitability, safety, and client satisfaction.
• Supervise assigned teams and ensure developmental plans are in place.
• Coordinate the team’s work with sales to support sales opportunities, including installation opportunities.
• Ensure serviced account portfolios achieve growth, proper profit levels, and customer satisfaction.
• Implement plans to comply with HVAC operational standards and monitor performance against expectations.
• Drive service and installation operational review meetings, including review of bids and estimates for accuracy.
• Recruit, hire, and retain operational staff while supporting performance reviews and development plans.
• Use workforce management tools and resource deployment practices to support effective execution.
• Perform other managerial responsibilities related to business plans, account management, and customer satisfaction.

How You Will Do It

You will lead with accountability, safety, and integrity, ensuring the team delivers dependable results for customers and the business. You will stay close to the work, remove obstacles quickly, and keep focus on the activities that most affect service quality, profitability, and customer satisfaction. You will coach consistently through monthly one-on-ones, clear performance expectations, operational reviews, and development plans. You will use business plans, branch workforce management tools, and operational data to track performance and make practical improvements. You will work closely with sales, branch, and region resources to support opportunities, surface market potential, and align field execution with business direction. You will build a culture of continuous improvement by reviewing processes, auditing effectiveness, and making timely changes when performance can be improved. You will win as one team by collaborating across functions, sharing standard processes, and valuing different perspectives in decision-making. You will ensure contractual obligations are completed and that HVAC standards are followed consistently across the assigned business.

Qualifications

• Bachelor’s degree in Engineering or Business, or equivalent working experience.
• A minimum of five years of progressive operational experience in HVAC services.
• Three years of experience in a management role with responsibility for the productivity and development of others.
• Experience supervising teams, managing field execution, and supporting customer-facing service operations.
• Strong communication, coaching, and cross-functional coordination skills.
• Ability to analyze operational performance and recommend improvements that support safety, quality, and financial outcomes.

Nice to Have

• Eight years’ experience in an operational HVAC role with leadership responsibilities.
• Johnson Controls Metasys experience.

HIRING HOURLY RANGE

HIRING HOURLY RANGE: $40.96-$55.91 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

Equal Employment Opportunity

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls

Enhancing the Intelligence of Buildings. Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.