HVAC Technical Trainer and Field Supervisor

Horne HVAC Charlotte; Charlotte (NC); On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and add

401(k) with company matching

Paid holidays and birthday off

Paid time off

Leadership development and ongoing培训

Performance bonuses

Job summary

Horne Heating and Air Conditioning in Charlotte, NC is seeking an HVAC Technical Trainer and Field Supervisor to mentor developing technicians while elevating service quality. You will coach in the field and lead training sessions, with ongoing involvement in diagnostics, customer interactions, and performance improvement.

This role emphasizes hands-on coaching, leadership responsibilities, and opportunities to advance into operations and service leadership within a growing residential company.

Qualifications

• Extensive residential or light commercial HVAC service experience.
• Advanced troubleshooting and diagnostic abilities.
• Strong communication and leadership skills.
• Ability to coach, mentor, and motivate technicians.
• Leadership mindset with a commitment to continuous improvement.

Responsibilities

• Mentor new and developing HVAC service technicians through hands-on field coaching.
• Conduct ride-alongs to evaluate technical skills and customer interactions.
• Teach diagnostic procedures and repair best practices.
• Coach technicians on communication, professionalism, and customer experience.
• Monitor technician development and provide constructive feedback.
• Support service managers in maintaining quality and performance standards.
• Lead classroom instruction and training sessions.

Skills

HVAC service experience

Leadership

Troubleshooting

Communication

Mentoring / coaching

Education

EPA 608 Type II or Universal Certification

Tools

ServiceTitan

Job description

Location: Charlotte, NC

Employment Type: Full-Time

Schedule: Monday through Friday | 7:30 AM to 4:00 PM | Limited after-hours support as needed

Compensation: $26.00 to $28.00 per hour plus trainer bonuses and performance incentives

Expected Annual Earnings: $60,000 to $110,000+

Help Develop the Next Generation of HVAC Technicians

Are you an experienced HVAC Service Technician who's ready to share your knowledge and take the next step into leadership?

Horne Heating and Air Conditioning is looking for an HVAC Technical Trainer and Field Supervisor to mentor developing technicians while helping raise the overall quality and consistency of our service department. This position combines hands‑on field coaching with leadership responsibilities, making it an ideal opportunity for someone who enjoys teaching, solving technical challenges, and helping others succeed.

You’ll remain actively involved in the field while working closely with technicians to improve diagnostics, customer communication, service quality, and overall performance.

Why Join Horne Heating and Air Conditioning?

• Monday through Friday schedule with limited after‑hours responsibilities
• Opportunity to transition from technician into leadership
• Year‑round work with a growing residential service company
• Strong leadership team committed to employee development
• Direct impact on technician training and department success
• Performance bonuses in addition to hourly pay
• Advancement opportunities into operations and service leadership
• Supportive culture focused on accountability and continuous improvement

Compensation and Benefits

• $26.00 to $28.00 per hour base pay
• Expected annual earnings between $60,000 and $110,000+
• Trainer incentives and quarterly performance bonuses
• Medical, dental, vision, life, and supplemental insurance
• Paid holidays plus your birthday off
• Paid time off beginning in your first year
• 401(k) with company matching contributions
• Leadership development and ongoing technical training
• Employee appreciation events and company celebrations

What You’ll Do

• Mentor new and developing HVAC service technicians through hands‑on field coaching
• Conduct ride‑alongs to evaluate technical skills and customer interactions
• Teach diagnostic procedures and repair best practices
• Coach technicians on communication, professionalism, and customer experience
• Review completed service calls and provide constructive performance feedback
• Assist with classroom instruction, technical meetings, and training sessions
• Monitor technician development and recommend additional coaching when needed
• Support service managers in maintaining quality and performance standards
• Help improve department consistency, efficiency, and customer satisfaction
• Serve as a technical resource for technicians in the field

Qualifications

• Extensive residential or light commercial HVAC service experience
• Advanced troubleshooting and diagnostic abilities
• Strong communication and leadership skills
• Ability to coach, mentor, and motivate technicians
• Excellent organization and documentation skills
• Passion for teaching and developing others
• Leadership mindset with a commitment to continuous improvement
• EPA 608 Type II or Universal Certification required
• Ability to complete required Indoor Air Quality and SBE training

Preferred Qualifications

• Previous experience serving as a lead technician, field supervisor, mentor, or trainer
• Experience conducting ride‑alongs and technician evaluations
• Residential HVAC leadership experience
• Familiarity with ServiceTitan or similar field service software

About Horne Heating and Air Conditioning

Since 1983, Horne Heating and Air Conditioning has provided trusted heating and cooling services throughout the Charlotte area by investing in quality people, technical excellence, and outstanding customer service. We believe developing great technicians is one of the most important investments we can make, and we're looking for leaders who share that commitment.

Our Core Values

• Honesty
• Opportunity
• Recognition
• Neighborly
• Empowerment

If you’re ready to use your technical experience to coach, mentor, and develop the next generation of HVAC professionals while advancing your own leadership career, we’d love to hear from you.

Candidates will be required to pass a background check and pre‑employment drug screening upon being given a conditional offer of employment

Salary: $60000.00 - $110000.00 per year