HVAC Technical Support & Troubleshooting Pro

Socket.dev

Waller (TX)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Job summary

Daikin’s US domestic product line seeks an HVAC Service Support Specialist to provide technical assistance by phone and email to contractors, distributors, engineers, and end users. The role focuses on troubleshooting, applications support, and equipment selection with CRM-based tracking and field-support coordination.

The ideal candidate will have 3–5 years in HVAC or technical support, strong communication, and proficiency with MS Office.

Qualifications

3-5 years of experience in the HVAC field or a technical support role.
HVAC installation and/or repair experience strongly preferred.
High School Diploma or GED required; vocational certification preferred.

Responsibilities

Provide technical support to contractors, distributors, engineers, and end users by phone and email.
Respond promptly to calls and inquiries for the Technical Support Center hotline.
Assist with troubleshooting, applications, and equipment selection.
Log calls and incidents into the CRM to track customer, model, and project data.
Provide submittal drawings, wiring diagrams, capacity tables, and piping recommendations as needed.
Support field visits and training coordination with Service Representatives.
Follow up to ensure job completion and customer satisfaction.