HVAC Technical Support Trainee: Learn, Diagnose, Grow

Daikin Comfort; Waller (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Daikin Comfort in Texas offers an entry-level Technical Support Specialist position designed for graduates new to HVAC. You will participate in structured training, learn installation, startup, controls, and issue resolution under supervision, and support experienced colleagues with troubleshooting and documentation.

As you shadow senior technicians and contribute to knowledge updates, you’ll build skills in customer interactions and technical processes while working across field environments.

Qualifications

• Has basic skills in an analytical or scientific method or operational process.
• Works with close supervision and within standard operating procedures.
• Requires ability to read and follow documented procedures.

Responsibilities

• Participate in structured technical training for one or more product lines.
• Learn to support installation, startup, controls, commissioning, and operational issue resolution under guidance.
• Assist experienced Technical Support Specialists with troubleshooting and customer support activities.
• Develop working knowledge of product documentation, service procedures, and technical support processes.
• Shadow senior team members to understand customer interaction, issue documentation, and escalation practices.
• Assist with basic technical documentation and knowledge article updates.
• Support product launch and technical training activities in a learning capacity.
• Identify recurring product or support questions and share observations with the team.
• Perform other duties as assigned.

Skills

Basic technical aptitude

Diagnostic and troubleshooting skills

Following technical procedures

Customer service orientation

Collaboration and communication

Learning agility and coaching receptiv

Attention to detail

Reliability

Education

Technical school or equivalent experience

EPA certification (preferred)

NATE (preferred)

Job description

Daikin Comfort in Texas offers an entry-level Technical Support Specialist position designed for graduates new to HVAC. You will participate in structured training, learn installation, startup, controls, and issue resolution under supervision, and support experienced colleagues with troubleshooting and documentation.

As you shadow senior technicians and contribute to knowledge updates, you’ll build skills in customer interactions and technical processes while working across field environments.