HVAC Technical Analyst

Navien; Irvine (CA); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

Life Insurance

401K matching

Paid holidays

Employee discounts

Volunteer Day

Job summary

Navien Inc. is seeking an HVAC Technical Analyst in Irvine, CA to monitor, resolve issues, and improve quality of Navien HVAC products. The role emphasizes data-driven reporting, root-cause analysis, and collaboration with QA leadership.

The candidate should hold a four-year STEM degree, be proficient in Excel and PowerPoint, and demonstrate strong communication, organization, and time-management skills. The job involves travel and interaction with contractors and engineering teams.

Qualifications

• Four-year STEM degree from an accredited college/university required.
• Advanced in Microsoft Office, specifically Excel and PowerPoint.
• Excellent attention to detail and strong organizational skills.
• Able to manage productivity goals and quality standards.
• Willingness to travel internationally as needed.

Responsibilities

• Create, manage, and share quality reports relating to HVAC product issues.
• Extract, clean, update, and maintain comprehensive data on all HVAC product issues.
• Communicate quality issues or discrepancies to management in a timely manner.
• Analyze and research technical details of each issue to determine the root cause.
• Follow up with contractors to collect information on installation, service, and feedback.
• Identify resolution actions and provide troubleshooting guidelines to Technical Support.
• Assist with product return, test, and disposal.
• Confirm product returns by verifying shipment details.
• Collaborate with Engineering teams on improvements and component exchanges.
• Coordinate with QA technicians to replicate, test, and verify HVAC issues on returned products.
• Assist in improving existing technical information, communications, and processes for Navien-to-outside communications (manuals, technical bulletins, training, etc.).
• Travel internationally to visit field sites and report findings with descriptions and pictures.

Skills

Excel

PowerPoint

Attention to detail

Time management

Travel readiness

Education

Four-year STEM degree

Job description

HVAC Technical Analyst - NEW POSITION DUE TO GROWTH!

Quality Assurance

Irvine, CA

Full-Time

WHAT WE ARE LOOKING FOR

The HVAC Technical Analyst is responsible for monitoring, understanding, and resolving issues regarding all Navien HVAC products. The ideal candidate for the HVAC Technical Analyst position should have and demonstrate a strong team ethic and the ability to work autonomously under their own initiative, while taking direction from Quality Assurance leadership. The post holder should have experience with good communication skills and an aptitude for attention to detail.

Responsibilities:

• Create, manage, and share quality reports relating to HVAC product issues
  • Extract, clean, update, and maintain comprehensive data on all HVAC product issues
  • Communicate quality issues or discrepancies to management in a timely manner
  • Analyze and research technical details of each issue to determine the root cause
  • Follow up with contractors to collect information on installation, service, and feedback
  • Identify resolution actions and provide troubleshooting guidelines to Technical Support
• Assist with product return, test, and disposal
  • Confirm product returns by verifying shipment details
  • Collaborate with Engineering teams on improvements and component exchanges
  • Coordinate with QA technician(s) to replicate, test, and verify HVAC issues on returned products
• Assist in improving existing technical information, communications, and processes for Navien-to-outside communications (manuals, technical bulletins, training, etc.)
• Travel internationally to visit field sites
  • Visit field site to conduct root cause investigation and analysis of concerning issue(s)
  • Report findings to QA Management Team with detailed description and pictures

Requirements:

• Four-year STEM focused degree from an accredited college/university required
• Advanced in Microsoft Office, specifically Excel and PowerPoint
• Extensive organizational skills, be able to prioritize tasks
• Effective time management and organizational skills
• Able to manage productivity goals and quality standards
• Excellent attention to detail
• Ability to physically lift units with assistance up to 75 pounds in weight
• Ability to travel

Preferred Qualifications:

• Technical knowledge of HVAC products highly preferred
• Ambition to grow and take on new assignments/skills as needed
• Collaborate effectively within the department and cross-functionally

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice.

Pay Scale:

$27.00-$28.00 per hour (DOE) plus annual bonus opportunity!

• PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance
• Employee-only premium covered at 100%
• Optional Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance
• Pre-Tax Flex Spending Accounts: Health and/or Dependent Care
• 11.5 Paid Holidays per calendar year
• Paid Community Involvement Volunteer Day
• 401K Plan, 100% match on employee’s contribution, up to5%
• Employee discounts on Navien products
• Discounted Tickets-hotels, amusement parks, sports events

Life Style Spending Account: You choose-- gas, pet care, financial advisor, gym membership

Monday Lunches

Since 2006, Navien, Inc. has rapidly emerged as one of the fastest-growing companies in the home comfort sector across North America. A leader in condensing technology, Navien has revolutionized the industry with its line of high-efficiency condensing tankless water heaters, combi-boilers, and wall-hung boilers. In 2024, Navien was recognized as the number one selling manufacturer of gas tankless water heaters and wall-hung boilers in North America.

Expanding its offerings, Navien now boasts a full line of HVAC products, including the innovative NPF Hydro-furnace. Additionally, Navien has ventured into the heat pump water heater market, further solidifying its commitment to sustainable and energy-efficient solutions for home comfort. The company is also making strides in the water treatment space with cutting-edge scale prevention systems and whole-house filtration solutions.

Navien’s international reputation is built on sophisticated engineering, robust design, and a steadfast commitment to quality. Backed by over 40 years of advanced technology expertise from its parent company, KD Navien, the company continues to push boundaries in product development. Navien products are available across the United States and Canada through a select network of trusted wholesale distributors.

Navien Inc. is an Equal Opportunity Employer