HVAC Supervisor, Field Operations

HomeServe Skilled Trades, LLC; Goshen (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Top pay

Generous PTO

Medical/Dental/Vision

401(k) with match

Life Insurance

Disability insurance

Training Academy

Company devices

Career growth opportunities

Job summary

Service Experts in Goshen, KY is seeking an experienced Journeyman plumber supervisor to support skilled plumbers, train crews, ensure safety, and perform service, maintenance, and installation work as needed.

You will lead field staff, uphold company standards, and collaborate with management while maintaining excellent customer service and on-time project delivery. This role offers top pay, strong benefits, and paths for advancement through our Training Academy.

Qualifications

• High school diploma or GED required; 4+ years plumbing experience preferred.
• Valid driver’s license and clean driving record.
• EPA and safety certifications as required by local regulations.
• Knowledge of national/local plumbing codes and safety practices.

Responsibilities

• Assist Journeyman plumbers with major, unusual, or difficult assignments.
• Train Journeyman plumbers on skills, processes, and safety.
• Deliver excellent customer service and maintain high customer satisfaction.
• Ensure company vehicles, tools, and equipment are properly stocked and maintained.
• Represent the company professionally in all business matters and activities.
• Perform service, maintenance, and installation work as needed to meet customer needs.

Skills

Leadership

Training others

Customer service

Communication

Time management

Problem solving

Safety compliance

Education

High School Diploma or GED

Tools

Plumbing tools

Job description

Welcome!Supervises and provides technical and sales support for Journeyman plumbers who install, maintain, service, or clean plumbing fixtures, systems, or equipment. Assists plumbers with unusual or difficult assignments, trains and coaches Journeyman plumbers, ensures that safety rules and practices are followed, and conducts quality-control checks on completed work. As needed due to staffing and customer needs, performs service, maintenance, and installation work. Work is performed under the direction of the General Manager, Master Plumber, or Plumbing Manager.Location Address: 8951 W U.S. Hwy 42, Goshen, KY 40026Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOUTop Pay for Top Performers, including incentive and bonus opportunities (depending on the position)Generous PTO provided24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)29 paid days off after your 2nd year of employmentReady to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programsCompany-provided smart phone, tablet, uniform plan, and tool replacement programWe’ll make you better at what you do with our internal Training AcademyBest-in-class 401(k) Retirement Savings Plan with attractive company matching contributionsCompany-paid employee Life Insurance with options for YOU and your Family!Short-term and Long-term disability insurance options that will protect you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programsKey Responsibilities:Assists Journeyman plumbers with major, unusual or difficult assignments and/or problems. Conducts quality-control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness.Trains Journeyman plumbers on skills, company processes and procedures, as well as safety practices in preparation for them in becoming Master PlumbersResponsible for delivery of excellent customer service and sustaining high levels of customer satisfactionEnsures company property, vehicles, and tools are being used, maintained and properly accounted forRepresents the company professionally, honestly, and ethically in all business matters and activitiesEnsures that the company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered/replenished as needed. As needed, completes material requisition forms and other related administrative activities.Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and processes; safety rules, procedures, and practices; and the implementation of company initiativesAssists the General Manager with administrative tasks and other duties as needed or assignedAs needed to meet customer needs, performs service, maintenance, and installation workPerforms similar/other duties as needed or assignedRegular, reliable attendanceDesired Skills and Qualifications:High school diploma or GED with additional training and 4+ years’ experience in PlumbingDemonstrated basic leadership skillsDemonstrated ability to train others in technical skills and effective customer serviceMust possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work areaEPA and safety certifications requiredCurrent knowledge of and continuing education in national, state, and local plumbing code regulationsKnowledge of machines and tools used in the construction or repair of houses, buildings and other structures. This knowledge includes the machine and tools design, uses, repairs, and maintenance.Working proficiency in basic mathematics and metric and standard measurementsProficient at reading wiring diagrams and troubleshooting problems with plumbing systems and equipmentFamiliar with the HVAC industry is preferredAdvanced skills in servicing plumbing equipment as well as related accessoriesProficient mechanical aptitude and the ability to operate all necessary tools and equipment to perform various plumbing projectsProficient and able to operate all necessary tools and equipment to perform various service projectsEffective communication skills to communicate with customer and resolve customer issues, complaints, or concernsEffective and efficient time-management and organizational skillsValid driver’s license with acceptable driving recordAvailable to work flexible hours and on-call shifts as neededAbility to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areasAbility to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.Ability to safely climb 300lb load capacity rated ladders with a 30lb tool beltNatural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perceptionAbility to lift up to 100pounds and ability to lift and carry items weighing up to 50 pounds• Minimum Experience: 4+ years• Minimum Education: High School Diploma/GEDEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]