HVAC Supervisor, Field Operations

2410 HomeServe Skilled Trades, LLC; United States; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Top Pay with incentive opportunities

24 paid days off within first year

Career growth opportunities across the

Medical, Dental, Vision insurance

401(k) with company matching

Tool replacement program

Job summary

Service Experts is seeking a capable supervisor for Journeyman plumbers in Goshen, KY. You will support, train, and guide teams handling installation, maintenance, and repair of plumbing systems while ensuring safety and high-quality workmanship.

You must have strong leadership, training ability, and a solid plumbing background with EPA/safety certifications, plus a valid driver's license and flexible hours.

Qualifications

• High school diploma or GED with 4+ years in plumbing.
• Strong leadership and trainer abilities.
• Ability to train others in technical skills and customer service.
• Valid licensing or certification as required by local regulations.
• EPA and safety certifications required.
• Knowledge of national, state and local plumbing codes.
• Reading wiring diagrams and troubleshooting plumbing systems.
• Valid driver’s license with good driving record.
• Flexibility to work hours and on-call shifts.

Responsibilities

• Assist Journeyman plumbers with major or difficult assignments.
• Perform quality-control reviews of completed work.
• Train Journeyman plumbers on skills and safety practices.
• Deliver excellent customer service and maintain satisfaction.
• Ensure proper use and maintenance of company tools and vehicles.
• Represent the company professionally and ethically.
• Stock and replenish vehicle inventories as needed.
• Complete administrative tasks and material requisitions.
• Provide leadership to field staff on customer focus and safety.
• Assist the GM with duties as needed.
• Perform on-site service, maintenance, or installation when required.
• Maintain regular, reliable attendance.

Skills

Leadership

Training others

Customer service

Communication skills

Driving license

Safety awareness

Problem solving

Education

High School Diploma/GED

EPA certifications

State/local licensing

Job description

Welcome! Supervises and provides technical and sales support for Journeyman plumbers who install, maintain, service, or clean plumbing fixtures, systems, or equipment. Assists plumbers with unusual or difficult assignments, trains and coaches Journeyman plumbers, ensures that safety rules and practices are followed, and conducts quality-control checks on completed work. As needed due to staffing and customer needs, performs service, maintenance, and installation work. Work is performed under the direction of the General Manager, Master Plumber, or Plumbing Manager.

Location Address: 8951 W U.S. Hwy 42, Goshen, KY 40026

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Service Experts Company Perks and Benefits for YOU

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Generous PTO provided 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
• 29 paid days off after your 2nd year of employment
• Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
• Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
• Company-provided smart phone, tablet, uniform plan, and tool replacement program
• We’ll make you better at what you do with our internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee Life Insurance with options for YOU and your Family!
• Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

Key Responsibilities

• Assists Journeyman plumbers with major, unusual or difficult assignments and/or problems.
• Conducts quality-control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness.
• Trains Journeyman plumbers on skills, company processes and procedures, as well as safety practices in preparation for them in becoming Master Plumbers.
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
• Ensures company property, vehicles, and tools are being used, maintained and properly accounted for.
• Represents the company professionally, honestly, and ethically in all business matters and activities.
• Ensures that the company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered/replenished as needed.
• As needed, completes material requisition forms and other related administrative activities.
• Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and processes; safety rules, procedures, and practices; and the implementation of company initiatives.
• Assists the General Manager with administrative tasks and other duties as needed or assigned.
• As needed to meet customer needs, performs service, maintenance, and installation work.
• Performs similar/other duties as needed or assigned.
• Regular, reliable attendance.

Desired Skills and Qualifications

• High school diploma or GED with additional training and 4+ years’ experience in Plumbing
• Demonstrated basic leadership skills
• Demonstrated ability to train others in technical skills and effective customer service
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Current knowledge of and continuing education in national, state, and local plumbing code regulations
• Knowledge of machines and tools used in the construction or repair of houses, buildings and other structures. This knowledge includes the machine and tools design, uses, repairs, and maintenance.
• Working proficiency in basic mathematics and metric and standard measurements
• Proficient at reading wiring diagrams and troubleshooting problems with plumbing systems and equipment
• Familiar with the HVAC industry is preferred
• Advanced skills in servicing plumbing equipment as well as related accessories
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment to perform various plumbing projects
• Proficient and able to operate all necessary tools and equipment to perform various service projects
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
• Effective and efficient time-management and organizational skills
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on‑call shifts as needed
• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to lift up to 100pounds and ability to lift and carry items weighing up to 50 pounds
• Minimum Experience: 4+ years
• Minimum Education: High School Diploma/GED

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]

Company Home

Hello, Future Experts! Welcome to our employment portal, the ultimate destination for reviewing our current job listings and submitting your applications online. Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Headquartered in Richardson, TX, Service Experts Heating & Air Conditioning provides HVAC and plumbing maintenance and repair to homes and businesses. A strong focus on the customer experience has persisted throughout Service Experts’ history. Even today, Service Experts continues its strong focus on growth. Our goal is to be the best and biggest in the markets we serve. But one thing has always, and will always, define Service Experts: our unwavering commitment to our customers.

Looking for the best when it comes to keeping your home safe, comfortable, and highly efficient? There’s an Expert for that.