HVAC Supervisor, Field Operations

Service Experts LLC; Kentucky; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Top pay bonus

Generous PTO

Medical Insurance

401(k) Plan

Training academy

Job summary

Service Experts LLC in Goshen, KY is seeking a Supervising Journeyman Plumber to lead and mentor a team of Journeyman plumbers, train and coach on skills and safety, and perform installation, maintenance, or service tasks as needed. Role reports to the General Manager or Plumbing Manager and emphasizes safety, quality, and customer satisfaction.

The ideal candidate has 4+ years’ plumbing experience, valid licenses, EPA/safety certifications, and strong leadership abilities, with willingness to

Qualifications

• High school diploma or GED with additional training and 4+ years’ experience in Plumbing.
• Demonstrated basic leadership skills.
• Demonstrated ability to train others in technical skills and effective customer service.
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
• EPA and safety certifications required.
• Current knowledge of and continuing education in national, state, and local plumbing code regulations.

Responsibilities

• Assists Journeyman plumbers with major, unusual or difficult assignments and/or problems.
• Conducts quality-control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness.
• Trains Journeyman plumbers on skills, company processes and procedures, as well as safety practices in preparation for them in becoming Master Plumbers.
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
• Ensures company property, vehicles, and tools are being used, maintained and properly accounted for.
• Represents the company professionally, honestly, and ethically in all business matters and activities.
• Ensures that the company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered/replenished as needed.
• Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and processes; safety rules, procedures, and practices; and the implementation of company initiatives.
• Assists the General Manager with administrative tasks and other duties as needed or assigned.
• As needed to meet customer needs, performs service, maintenance, and installation work.
• Performs similar/other duties as needed or assigned.
• Regular, reliable attendance

Skills

Leadership

Training

Customer service

EPA certification

Plumbing knowledge

Driver's license

Reading schematics

Math proficiency

Education

High school diploma

Job description

Supervises and provides technical and sales support for Journeyman plumbers who install, maintain, service, or clean plumbing fixtures, systems, or equipment. Assists plumbers with unusual or difficult assignments, trains and coaches Journeyman plumbers, ensures that safety rules and practices are followed, and conducts quality-control checks on completed work. As needed due to staffing and customer needs, performs service, maintenance, and installation work. Work is performed under the direction of the General Manager, Master Plumber, or Plumbing Manager.**Location Address**: 8951 W U.S. Hwy 42, Goshen, KY 40026**Why You Should Join the Service Experts Team?**Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.**Join us and become an EXPERT!**Service Experts Company Perks and Benefits for YOU* **Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)*** **Generous PTO provided** + 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays) + 29 paid days off after your 2nd year of employment* Ready to get out of your work truck? We have ample **advancement** and **career-growth opportunities** available across the U.S.* Hold on to your more of your paycheck with Company-sponsored **Medical, Dental,** and **Vision Insurance programs*** Company-provided smart **phone**, **tablet**, **uniform plan**, and **tool replacement** program* We’ll make you better at what you do with our internal **Training Academy*** Best-in-class **401(k) Retirement Savings Plan** with attractive **company matching** contributions* **Company-paid employee Life Insurance** with options for YOU and your Family!* **Short-term** and **Long-term disability** insurance options that will protect you and your family if you are unable to work* **Supplemental benefit programs** such as: Legal advice, pet insurance, and health advocacy programs **Key Responsibilities:*** Assists Journeyman plumbers with major, unusual or difficult assignments and/or problems. Conducts quality-control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness.* Trains Journeyman plumbers on skills, company processes and procedures, as well as safety practices in preparation for them in becoming Master Plumbers* Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction* Ensures company property, vehicles, and tools are being used, maintained and properly accounted for* Represents the company professionally, honestly, and ethically in all business matters and activities* Ensures that the company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered/replenished as needed. As needed, completes material requisition forms and other related administrative activities.* Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and processes; safety rules, procedures, and practices; and the implementation of company initiatives* Assists the General Manager with administrative tasks and other duties as needed or assigned* As needed to meet customer needs, performs service, maintenance, and installation work* Performs similar/other duties as needed or assigned* Regular, reliable attendance**Desired Skills and Qualifications:*** High school diploma or GED with additional training and 4+ years’ experience in Plumbing* Demonstrated basic leadership skills* Demonstrated ability to train others in technical skills and effective customer service* Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area* EPA and safety certifications required* Current knowledge of and continuing education in national, state, and local plumbing code regulations* Knowledge of machines and tools used in the construction or repair of houses, buildings and other structures. This knowledge includes the machine and tools design, uses, repairs, and maintenance.* Working proficiency in basic mathematics and metric and standard measurements* Proficient at reading wiring diagrams and troubleshooting problems with plumbing systems and equipment* Familiar with the HVAC industry is preferred* Advanced skills in servicing plumbing equipment as well as related accessories* Proficient mechanical aptitude and the ability to operate all necessary tools and equipment to perform various plumbing projects* Proficient and able to operate all necessary tools and equipment to perform various service projects* Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns* Effective and efficient time-management and organizational skills* Valid driver’s license with acceptable driving record* Available to work flexible hours and on-call shifts as needed* Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas* Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.* Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt* Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception* Ability to lift up to 100pounds and ability to lift and carry items weighing up to 50 pounds