HVAC Supervisor, Field Operations

2240 Service Experts Heating & AC LLC; Goshen (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Top Pay for Top Performers

Generous PTO

Company health benefits

401(k) retirement plan

Training Academy

Job summary

2240 Service Experts Heating & AC LLC is seeking a capable supervisor for Journeyman plumbers in Goshen, KY. You will supervise, train, and review complex plumbing work, ensure safety and quality, and assist with installations as needed to meet customer needs.

You will role-model professional conduct, manage materials and company assets, and contribute to a culture of excellent service and ongoing staff development.

Qualifications

• High school diploma or GED with additional plumbing training.
• Ability to lead and train Journeyman plumbers.
• Strong focus on safety practices and compliance with codes.
• Knowledge of plumbing systems, maintenance and repair.
• Familiarity with HVAC industry is a plus.
• Proficient with reading electrical/wiring diagrams and troubleshooting.

Responsibilities

• Supervises Journeyman plumbers performing installation, maintenance, service or cleaning of plumbing systems.
• Trains and coaches plumbers, ensures safety rules are followed, and conducts quality checks.
• Assists with unusual assignments and supports management in staffing needs.
• Delivers excellent customer service and maintains high customer satisfaction.
• Manages tools, vehicles and materials; ensures proper stock and requisitions.
• Represents the company professionally and upholds ethical standards.
• Performs service or installation work as needed to meet customer demands.
• Maintains reliable attendance and participates in duties as assigned.

Skills

Leadership

Training others

Customer service

Safety compliance

Reading wiring diagrams

HVAC familiarity

Education

HS diploma or GED with trade training

Tools

None

Job description

Welcome!

Supervises and provides technical and sales support for Journeyman plumbers who install, maintain, service, or clean plumbing fixtures, systems, or equipment. Assists plumbers with unusual or difficult assignments, trains and coaches Journeyman plumbers, ensures that safety rules and practices are followed, and conducts quality-control checks on completed work. As needed due to staffing and customer needs, performs service, maintenance, and installation work. Work is performed under the direction of the General Manager, Master Plumber, or Plumbing Manager.

Location Address : 8951 W U.S. Hwy 42, Goshen, KY 40026

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Service Experts Company Perks and Benefits for YOU

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)


• Generous PTO provided 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)


• 29 paid days off after your 2nd year of employment


• Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.


• Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs


• Company-provided smart phone , tablet , uniform plan , and tool replacement program


• We'll make you better at what you do with our internal Training Academy


• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions


• Company-paid employee Life Insurance with options for YOU and your Family!


• Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work


• Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

Key Responsibilities:

• Assists Journeyman plumbers with major, unusual or difficult assignments and/or problems. Conducts quality-control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness.


• Trains Journeyman plumbers on skills, company processes and procedures, as well as safety practices in preparation for them in becoming Master Plumbers


• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction


• Ensures company property, vehicles, and tools are being used, maintained and properly accounted for


• Represents the company professionally, honestly, and ethically in all business matters and activities


• Ensures that the company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered/replenished as needed. As needed, completes material requisition forms and other related administrative activities.


• Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and processes; safety rules, procedures, and practices; and the implementation of company initiatives


• Assists the General Manager with administrative tasks and other duties as needed or assigned


• As needed to meet customer needs, performs service, maintenance, and installation work


• Performs similar/other duties as needed or assigned


• Regular, reliable attendance

Desired Skills and Qualifications:

• High school diploma or GED with additional training and 4+ years' experience in Plumbing


• Demonstrated basic leadership skills


• Demonstrated ability to train others in technical skills and effective customer service


• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area


• EPA and safety certifications required


• Current knowledge of and continuing education in national, state, and local plumbing code regulations


• Knowledge of machines and tools used in the construction or repair of houses, buildings and other structures. This knowledge includes the machine and tools design, uses, repairs, and maintenance.


• Working proficiency in basic mathematics and metric and standard measurements


• Proficient at reading wiring diagrams and troubleshooting problems with plumbing systems and equipment


• Familiar with the HVAC industry is preferred


• Advanced skills in servicing plumbing equipment as well as related accessories


• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment to perform various plumbing projects


• Proficient and able to operate all necessary tools and equipment to perform various service projects


• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns


• Effective and efficient