HVAC Supervisor

Kelso Industries; Beltsville (MD); On-site; USD 70,000 - 80,000; Full time

Job summary

Kelso Industries in Beltsville, MD is seeking a hands-on HVAC Service Supervisor to lead the Rowbel Services field team, ensure safe, first-time correct calls, and maintain high customer satisfaction. You will supervise technicians, coordinate scheduling with dispatch, uphold safety and EPA/OSHA standards, review work quality, and drive service improvements and maintenance agreements growth.

The role offers a competitive salary range of $70,000–$80,000 per year, plus benefits, and opportunities

Qualifications

• Experience leading HVAC field service teams.
• Strong people management and coaching skills.
• Proven ability to schedule and prioritize service calls.

Responsibilities

• Supervise and develop HVAC service technicians and apprentices.
• Assist with recruiting, onboarding, and training.
• Provide hands-on guidance and troubleshoot field calls.
• Coordinate with dispatch to schedule calls and prioritize visits.
• Ensure work meets safety, EPA/OSHA, and company standards.
• Review tickets, invoices, and service quality; address callbacks.
• Oversee vehicles, tools, and calibration equipment; enforce safety.
• Support maintenance agreements and upsell service plans.

Skills

Team leadership

Coaching

Scheduling

Field operations

Customer service

Safety compliance

Communication

Job description

Together We Build – Partnership, Innovation, Excellence, and Safety

At Kelso Industries, 5,000+ employees across 40+ companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a team where innovation, excellence, and safety come first.

The HVAC Service Supervisor leads the Rowbel Services field service team, making sure every call is handled safely, correctly the first time and to a high customer standard.

Team leadership and technician development

• Supervise, coach and support a team of HVAC service technicians and apprentices.
• Assist with recruiting, interviewing, hiring and onboarding new technicians.
• Provide hands-on technical guidance and help troubleshoot difficult diagnostic calls in the field or by phone.
• Conduct ride-alongs and skills assessments to identify training needs.
• Organize ongoing training on new equipment, refrigerants (including A2L handling), controls and company procedures.
• Set clear performance expectations, give regular feedback and conduct performance reviews.
• Address attendance, conduct and performance issues promptly and fairly, following company policy.
• Build a positive, accountable team culture and help retain skilled technicians.

Field operations, scheduling and quality control

• Work with dispatch to schedule and prioritize service calls, maintenance visits and emergency calls.
• Match technicians to jobs based on skill level, location and workload.
• Manage the on-call rotation and after-hours coverage.
• Monitor daily job progress and adjust schedules when calls run long or emergencies come in.
• Perform quality-control inspections on completed work and follow up on callbacks.
• Review callback trends and correct root causes through training or process changes.
• Review service tickets, notes, photos and invoices for accuracy and completeness.
• Make sure work meets manufacturer specifications, company standards and local codes.
• Oversee company vehicles, tools and test equipment, making sure they are maintained and calibrated.

Customer service and sales support

• Serve as the escalation point for customer complaints, concerns and warranty issues.
• Visit job sites when needed to resolve problems and restore customer confidence.
• Make sure technicians communicate clearly, explain findings and present repair options honestly.
• Support the growth of maintenance agreements and service plans.
• Pass qualified replacement and upgrade leads to the sales team.
• Review and approve quotes, pricing exceptions and warranty claims within authority limits.
• Build working relationships with key commercial and property-management accounts.

Safety, compliance, inventory and reporting

Safety and compliance

• Enforce company safety policies and OSHA requirements on every job.
• Lead regular safety meetings and toolbox talks.
• Make sure technicians use proper PPE, ladder safety, lockout/tagout and electrical safety practices.
• Ensure refrigerant handling, recovery and record-keeping follow EPA Section 608 rules.
• Track technician licenses and certifications and keep them current.
• Investigate and report accidents, injuries, near misses and vehicle incidents.

Inventory and purchasing

• Oversee truck stock and warehouse inventory to reduce extra trips to the supply house.
• Approve parts and equipment purchases within budget.
• Coordinate with suppliers and distributors on availability, backorders and returns.

Reporting and performance

• Track key numbers such as calls completed, first-time fix rate, callbacks, revenue per technician, overtime and customer reviews.
• Report service department results to management on a regular schedule.
• Help set department goals and budgets, and recommend process improvements.
• Approve technician time sheets and review labor hours against jobs.

Compensation range: $70,000-$80,000/year

Why Join Kelso Industries?

Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.

Here you will experience:

Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.

Company Culture: You’ll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.

Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.

Competitive Compensation & Benefits: You’ll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.

Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business