HVAC Store Manager

Johnstone Supply; Sterling (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonuses (monthly & annual)

Medical benefits

Dental & vision

401(k) with match

Life insurance

Paid holidays

PTO

Job summary

Johnstone Supply in Sterling, VA is seeking an outgoing, full-time HVAC Store Manager to lead our local team and drive store performance. You will manage operations, supervise staff, and ensure exceptional customer service while achieving branch financial targets.

You will work in a team-oriented environment with opportunities for bonuses and comprehensive benefits as part of a supportive, employee-focused culture. Training through Johnstone University is available to help you grow in your role.

Qualifications

• Experience in operations management.
• Business acumen.
• Ability to pass a drug screen.
• Exceptional customer service skills.
• Leadership ability.

Responsibilities

• Lead and oversee daily store operations to maximize performance and productivity.
• Coordinate with outside sales to develop effective sales programs and promotions for the branch.
• Resolve customer complaints and disputes promptly and professionally.
• Supervise hiring, training, and performance of branch staff; ensure top-tier customer service.

Skills

Operations management

Business acumen

Drug screening

Customer service

Leadership

Job description

Johnstone Supply is looking to hire an outgoing full-time HVAC Store Manager for our Sterling, VA branch location. Do you have experience in operations management? Do you want to work where employees are treated with respect and tend to stay a long time? If so, please keep reading!

This HVAC Store Manager position earns a competitive salary - base rate and includes monthly and yearly bonuses based on prior experience and current HVAC product knowledge. You would also be eligible for generous full-time benefits, including monthly bonuses, annual bonuses, medical, prescription, dental, vision, a 401(k) plan with company match, company-paid life insurance, paid holidays, and paid time off (PTO)

ABOUT JOHNSTONE SUPPLY

Johnstone Supply is a one-stop-shop with a variety of options in unitary and specialty equipment, repair and replacement parts, and maintenance supplies for residential, light commercial, refrigeration, and facilities maintenance. We offer the products, programs, and services that help contractors of all sizes succeed. We're committed to being our customers' HVAC/R resource from start to finish.

With a friendly, fun, and team-oriented environment, our employees know that they are not just a number. We value their hard work and show it through our employee recognition program, bonuses, competitive pay, and great benefits. We also offer training through Johnstone University both online and in the classroom. Come join our family!

A DAY IN THE LIFE OF AN HVAC STORE MANAGER

As an HVAC Store Manager for one of our locations, you are a strategic leader that continually comes up with appropriate strategies to increase performance and productivity. Working with outside sales personnel, you also help develop effective sales programs and promotions for your branch. You resolve customer complaints and dispute effectively. With attention to detail and efficiency, you accurately complete transactions and paperwork. Your style of leadership fosters teamwork, respect, cooperation, accountability, and trust.

You are responsible for coordinating and overseeing all operations, including the hiring, training, and supervision of branch staff. Under your exceptional leadership, all counter sales, warehouse, and delivery staff are inspired to take pride in their work and provide above-and-beyond customer service. As a hands-on leader, you model prompt, professional service when answering incoming telephone calls and greeting walk-in customers. You get great satisfaction out of regularly achieving your branch's financial targets!

QUALIFICATIONS FOR AN HVAC STORE MANAGER

• Experience in operations management
• Business acumen
• Ability to pass a drug screen
• Exceptional customer service skills
• Leadership ability

HVAC industry knowledge and general knowledge of wholesale distribution including branch operations, order fulfillment, inventory control, customer service, showroom merchandising, shipping & receiving, and sales are preferred but we are willing to train the right person!

Are you an empathetic listener with exceptional problem-solving skills? Do you enjoy coaching and mentoring others? Are you able to prioritize multiple tasks and delegate effectively? Do you work efficiently and with a sense of urgency? If so, you might just be perfect for this operations management position!

READY TO JOIN OUR TEAM?

Location: 19605