HVAC Services Admin & Scheduling Specialist

Albiero Plumbing & HVAC; West Bend (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full medical, dental & vision coverage

Employer-paid options

401(k) with company match

Ongoing training and education stipnds

Job summary

Albiero Plumbing, Heating & Air Conditioning in West Bend, WI seeks an Administrative Assistant to support service teams, technicians and management in handling various administrative tasks with strong organizational skills and attention to detail.

You will greet visitors, answer calls, schedule appointments, manage AR/AP, maintain customer records, process service requests, and coordinate with technicians to keep job schedules on track, ensuring accurate data entry and timely follow-up.

Qualifications

• Proficient with Microsoft Office Suite and office software.
• Excellent written and verbal communication.
• Ability to work independently and collaboratively within a team.
• Strong problem-solving and quick thinking.
• Positive attitude and strong work ethic.
• Familiarity with HVAC, plumbing, or electrical terminology is a plus.
• High school diploma or equivalent.

Responsibilities

• Greet visitors and answer calls with professional customer service.
• Schedule service appointments with customers and technicians.
• Manage Accounts Receivable and Accounts Payable.
• Maintain accurate customer records and service history.
• Process service requests with proper data entry and follow-up.
• Coordinate with technicians to track job progress and adjust schedules.
• Generate and manage invoices.
• Maintain office supplies and equipment inventory.
• Prepare reports and documents as required.
• Handle filing, scanning, and document organization.
• Support training sessions, meetings, and events.
• Collaborate with teams to ensure smooth workflows.
• Uphold company policies and compliance.

Skills

MS Office Suite

Communication

Teamwork

Problem solving

Customer service

HVAC/plumbing terminology

Education

High school diploma or equivalent

Tools

Office software

Job description

Albiero Plumbing, Heating & Air Conditioning in West Bend, WI seeks an Administrative Assistant to support service teams, technicians and management in handling various administrative tasks with strong organizational skills and attention to detail.

You will greet visitors, answer calls, schedule appointments, manage AR/AP, maintain customer records, process service requests, and coordinate with technicians to keep job schedules on track, ensuring accurate data entry and timely follow-up.