HVAC Service Technician - Residential & Commercial

Environment Masters, Inc.; Jackson (MS); On-site; USD 42,000 - 65,000; Full time

Job summary

Environment Masters, Inc. is seeking a Residential Service Tech to diagnose, repair, and service HVAC systems in Jackson, MS. The role requires traveling to job sites, interacting with customers, and ensuring accurate invoicing and documentation.

The technician will install, maintain, and repair HVAC units for commercial and residential clients, while meeting safety standards and company procedures. On-call rotations and potential after-hours work are expected.

Qualifications

• Good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
• Excellent customer service skills with desire to exceed customer expectations.
• Ability to work independently in a timely manner, making sure job is done correctly the first time.
• Well groomed, neat appearance
• Valid driver’s license and clean driving record
• Observe all company procedures and safety rules
• Work as part of our team to ensure customer satisfaction
• Must be available for on-call shift rotation

Responsibilities

• Install, maintain, and repair heating, ventilation, and cooling units for both commercial and residential customers.
• Diagnose and repair of electronic, mechanical, and electrical components of these systems.
• Travel to job sites in service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to customer.
• Be available to work nights or weekends, as scheduled or as needed, to service needs of our customers.
• Maintain good working order of company vehicle including refueling as necessary, reporting any mechanical issues, and filling out and submitting monthly vehicle inspection form. Vehicles should be washed on a regular basis.
• Maintain proper stock, parts, tools, and safety equipment in the vehicle.
• Understand company pricing and generate appropriate customer invoice at job site. Electronically process credit card payments. Obtain customer signature at completion of job. Obtain correct customer information including email address.
• Document all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures as necessary.
• Diagnose diverse service issues, obtain replacement parts, calibrate system to manufacturer’s recommendations, and explain fully to customer what the issue is and what is needed to correct.
• Participate in any paid training Environment Masters determines relevant to your HVAC technician role.
• Identify and report to Service Manager potential opportunities for additional business (newer system, service contracts, and additional services).
• This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned.

Skills

Analytical skills

Customer service

Independence

Appearance

Driver's license

Safety rules

Teamwork

On-call availability

Education

At least 6-months experience

Hands-on HVAC installation/maintenance training or apprenticeship

Job description

Environment Masters, Inc. is seeking a Residential Service Tech to diagnose, repair, and service HVAC systems in Jackson, MS. The role requires traveling to job sites, interacting with customers, and ensuring accurate invoicing and documentation.

The technician will install, maintain, and repair HVAC units for commercial and residential clients, while meeting safety standards and company procedures. On-call rotations and potential after-hours work are expected.