HVAC Service Technician Lead

Bernhard; Durham (NC); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Lead HVAC Services Technician to join their dynamic team. This role offers the opportunity to provide local market sales support and technical service delivery while mentoring and developing technicians. You will be responsible for ensuring customer satisfaction and profitability by effectively coordinating work and addressing complex technical issues. With a commitment to innovation and growth, this position allows you to make a significant impact in the energy infrastructure sector. Join a company that values inclusion and fosters a collaborative environment where your expertise will be valued and your career can flourish.

Qualifications

• Experience in commercial HVAC systems service is mandatory.
• Must hold a current Licensed Technician status and EPA Certification.

Responsibilities

• Support sales in estimating and scheduling work.
• Troubleshoot and repair a variety of HVAC equipment.
• Maintain clear communication with customers on job sites.

Skills

Chiller rebuild experience

Effective verbal and written communication skills

Detail-oriented

Ability to multitask

Education

Current Licensed Technician

EPA Certification

Job description

About Us

At Bernhard, we blend a rich history with a forward-looking vision. With over 100 years of experience, we are a pillar of stability in the energy infrastructure industry and a leader in innovative energy solutions. Our commitment to leveraging emerging technologies ensures that we remain at the forefront of the Energy-as-a-Service sector.

We believe in growth—not just for our business, but for our people. Our team members have the opportunity to advance their careers in a supportive environment that values continuous learning and development. We embrace innovation and encourage creative problem solving to tackle the energy infrastructure and energy challenges of tomorrow.

Inclusion is at the heart of our culture. We strive to create a workplace where every voice is heard and valued, fostering a collaborative environment where diverse perspectives drive our success.

Join us to be part of a legacy of excellence and a future of groundbreaking advancements. At Bernhard, stability, innovation, and growth are more than just values—they are the pillars of our continued success.

Overview

The Lead HVAC Services Technician is responsible for providing local market sales support, technical service delivery, technician development and training. The Lead Technician is the local market Subject Matter Expert for chiller, controls, or mechanical service disciplines. The Lead Technician contributes to local market profitability by assisting the Service Coordinator in the following: coordinating and developing the team on how to profitably execute work, communicate effectively with sub-contractors and customers, understand how their actions impact job profitability and cash flow, and maintain customer satisfaction.

Responsibilities

Specific responsibilities include:

• Supports sales in estimating.
• Supports Service Coordinator in scheduling and coordinating work.
• Supports technicians in complex technical issues.
• Installation and commission of a wide variety of HVAC equipment.
• Troubleshoots, diagnoses, and repairs a wide variety of HVAC equipment.
• Performs maintenance of HVAC equipment such as atmospheric boiler, water cooled chiller.
• Establishes and maintain clear communications with customers while both on and off the customer job sites.
• Assists in maintaining inventory and tool procurement for all technicians.
• Promotes and performs all aspects of BMCC's safety procedures and policies.

Qualifications

• Chiller rebuild experience.
• Current Licensed Technician (mandatory) or verifiable experience in service of commercial HVAC systems.
• Holds EPA Certification.
• Skills of Level IV Technician.
• Effective verbal and written communication skills.
• Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
• Versed in the industry and the Company's competitors.
• Ability to multitask and perform duties outside of the scope of work when necessary.

Bernhard is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities, and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other classification protected by law.