HVAC Service Technician

Bob Garrett Services; Salem (VA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Bob Garrett Services in Salem, VA is seeking an experienced HVAC Service Technician who combines technical excellence with customer engagement. This role focuses on diagnosing, educating homeowners, and identifying opportunities for upgrades and system improvements.

You will visit homes, perform assessments, present clear recommendations, and work with sales to ensure smooth handoffs. A strong diagnostic background, EPA certification, and a sales-minded attitude are essential, with a sign-on

Qualifications

• 3+ years of HVAC service experience strongly preferred.
• Strong diagnostic and troubleshooting skills with a solid technical foundation.
• Sales-minded mindset - comfortable identifying and presenting upgrade and replacement opportunities.
• Excellent communication skills with the ability to build trust quickly with homeowners.
• EPA certification required; NATE certification is a plus.
• Proficiency with HVAC diagnostic tools and technology.
• Valid driver’s license with a clean driving record.
• Professional appearance, strong work ethic, and customer-first attitude.
• Ability to work independently while contributing to a high-performing team.

Responsibilities

• Diagnose, troubleshoot, and repair residential HVAC systems including air conditioners, furnaces, heat pumps, and ventilation equipment.
• Perform thorough system evaluations to identify efficiency issues, safety concerns, and upgrade or replacement opportunities.
• Present clear, honest, and professional recommendations to homeowners regarding repairs, upgrades, IAQ products, and new system options.
• Serve as a trusted advisor by educating customers on system performance, energy efficiency, and comfort solutions.
• Perform routine maintenance to ensure reliable and efficient system operation.
• Install, replace, and upgrade HVAC components as needed.
• Test electrical circuits and components to verify proper operation.
• Accurately document all work performed, recommendations made, and outcomes.
• Maintain safety, quality, and regulatory standards on every call.
• Collaborate with sales and leadership teams to ensure smooth handoffs and exceptional customer experiences.

Skills

HVAC service experience

Diagnostic troubleshooting

Sales-minded

Communication skills

Education

EPA certification

NATE certification

Tools

HVAC diagnostic tools

Job description

COMPETITIVE PAY, CERTIFIED TRAINING, CONSISTENT YEAR-ROUND WORK

Location: Salem, VA

Job Id:202

# of Openings:1

UP TO A $10,000 SIGN-ON BONUS! – HVAC Service Technician (Sales-Minded Rockstar Wanted!)

Bob Garrett Servicesis looking for an experienced HVAC Service Technician who thrives at the intersection of technical expertise and customer engagement. This is not just a “fix-it” role - we’re seeking a turnover / opportunity technician who can diagnose systems accurately, educate homeowners confidently, and identify opportunities for upgrades, replacements, and system improvements.

If you’re a technician who enjoys helping customers make smart, long-term decisions about their comfort - and you take pride in converting service calls into solutions - this role is for you.

What You’ll Do:

• Diagnose, troubleshoot, and repair residential HVAC systems including air conditioners, furnaces, heat pumps, and ventilation equipment.
• Perform thorough system evaluations to identify efficiency issues, safety concerns, and upgrade or replacement opportunities.
• Present clear, honest, and professional recommendations to homeowners regarding repairs, upgrades, IAQ products, and new system options.
• Serve as a trusted advisor by educating customers on system performance, energy efficiency, and comfort solutions.
• Perform routine maintenance to ensure reliable and efficient system operation.
• Install, replace, and upgrade HVAC components as needed.
• Test electrical circuits and components to verify proper operation.
• Accurately document all work performed, recommendations made, and outcomes.
• Maintain safety, quality, and regulatory standards on every call.
• Collaborate with sales and leadership teams to ensure smooth handoffs and exceptional customer experiences.

What We’re Looking For:

• 3+ years of HVAC service experience strongly preferred.
• Strong diagnostic and troubleshooting skills with a solid technical foundation.
• Sales-minded mindset - comfortable identifying and presenting upgrade and replacement opportunities.
• Excellent communication skills with the ability to build trust quickly with homeowners.
• EPA certification required; NATE certification is a plus.
• Proficiency with HVAC diagnostic tools and technology.
• Valid driver’s license with a clean driving record.
• Professional appearance, strong work ethic, and customer-first attitude.
• Ability to work independently while contributing to a high-performing team.

Why BGS:

At BGS, we believe great technicians are more than skilled - they’re trusted experts and relationship builders. We provide the support, tools, and opportunity for motivated technicians to grow their income, sharpen their skills, and build a long-term career with a company that’s focused on excellence and growth.

Bob Garrett Services is an Equal Opportunity Employer. All candidates must pass a comprehensive pre-employment screening upon hire, including a review of criminal and DMV history.