HVAC Service Technician

Dead River Company; Northampton (MA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) plan with company match

Paid time off and holidays

Tuition Reimbursement and Scholarships

Discounts on products and services

Uniform and safety glasses allowance

Paid Training

Growth opportunities

Job summary

Dead River Company is seeking a Service Technician to install, service, and repair oil and propane heating systems for residential and commercial customers. The role emphasizes high standards of customer service, safety, and adherence to codes and company policies.

You will perform tests, tune-ups, and inspections, manage parts and vehicle inventory, and act as a knowledgeable advisor to clients. On-call shifts and ongoing training are included.

Qualifications

• Strong focus on customer service and professionalism.
• Ability to explain options clearly and act as a trusted advisor to customers.
• Maintain neat appearance and ensure safe, courteous service.

Responsibilities

• Installs, troubleshoots and repairs oil/propane heating systems in accordance with codes and company policies.
• Performs efficiency tests, tune-ups, and contract service inspections.
• Record parts and labor accurately and manage inventory in the service vehicle.
• Participate in on-call schedule as needed.
• Promote company products and services to customers.

Job description

Installs and repairs residential and commercial propane and/or oil burner equipment and appliances while ensuring a high level of customer service. The responsibilities of this position are carried out with particular attention to maintaining customer property, respecting customer confidentiality and working as a trusted advisor. The Service Technician serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.

Essential Functions:

• Installs, trouble-shoots and repairs oil and/or propane heating systems in accordance with applicable codes, safety regulations and Dead River Company policies.
• Performs efficiency tests, tune-ups, and contract service inspections.
• Eliminates call-backs and reduces liability by ensuring that all work is performed safely and accurately.
• Promotes image as a trusted advisor through a neat appearance, clean uniform and timely, safe and courteous service.
• Promotes Dead River company products and services. Advises customers on best options for specific needs.
• Maintains a neat and orderly service vehicle. Ensures that all tools and equipment are in safe operating condition.
• Immediately records and reports parts and labor for service calls in accordance with company procedures. Maintains and tracks parts inventories in service vehicle.
• Participates in night and weekend on-call schedule as necessary.
• Reports all accidents, spills, and liability claims.
• Performs propane Gas-check inspections according to applicable codes and company policy without supervision. (Propane technicians)

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance – Premiums as low as $6.41 for full-time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and 10 paid holidays
• Tuition Reimbursement for employees and Scholarships and grant for employee’s children
• Discounts on our products and services
• Work uniform and, boot and prescriptions safety glasses allowance
• Paid Training at our State-of-the-art institute
• Opportunity for growth!

Education:

A high school diploma or equivalent is required. Technical school training is preferred.

Experience:

Apprentice – Will have successfully completed oil burner training course or CETP program. Journeyman – Will have at least one year of relevant oil and/or propane service experience. Master – Will have two or more years of relevant oil and/or propane service experience

Certification, Licensing, and Testing:

• Apprentice, Journeyman or Master designation licensing is necessary in states where required.
• Applicable propane CETP certification is required for propane technicians.
• All technicians must be able to pass a pre-employment physical.
• All technicians must have a valid motor vehicle drivers’ license. Driving record is reviewed at employment, and annually thereafter, and must meet company standards.

At Dead River Company, being part of our team means being part of something truly special. For over 110 years, we’ve been good people helping neighbors do energy right. We care deeply—every person here makes a difference. We take pride in doing work that matters for our customers, our communities, and each other. That’s why we invest in and support every employee with opportunities to grow and thrive. Come build your future with us.

Qualifications

Licenses & Certifications

Preferred

DL Drivers License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.