Service Technician - Oil Burner

Dead River Company; Northampton (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance with low premiums

401(k) plan with company match

Paid time off and holidays

Tuition reimbursement

Paid training opportunities

Job summary

Dead River Company in Northampton, MA is seeking a Service Technician to install and repair residential and commercial propane and oil burner equipment. The ideal candidate will ensure high customer service standards and possess necessary certifications for safe operation.

Responsibilities include maintaining service vehicles, working independently, and providing reliable service. The position offers competitive compensation, comprehensive health benefits, and opportunities for professional growth.

Qualifications

• Apprentice must complete oil burner training course or CETP program.
• Journeyman must have at least one year of relevant experience.
• Master must have two or more years of relevant experience.

Responsibilities

• Installs and repairs oil and/or propane heating systems.
• Ensures safety and efficiency of installations.
• Maintains service vehicle and tools.

Skills

Installation of heating systems

Maintenance and repairs

Customer service

Safety focus

Education

High school diploma or equivalent

Technical school training

Tools

Propane CETP certification

Drivers license

Job description

Installs and repairs residential and commercial propane and/or oil burner equipment and appliances while ensuring a high level of customer service. The responsibilities of this position are carried out with particular attention to maintaining customer property, respecting customer confidentiality and working as a trusted advisor. The Service Technician serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.

Essential Functions:

• Installs, trouble-shoots and repairs oil and/or propane heating systems in accordance with applicable codes, safety regulations and Dead River Company policies. Performs efficiency tests, tune-ups, and contract service inspections.
• Eliminates call-backs and reduces liability by ensuring that all work is performed safely and accurately.
• Promotes image as a trusted advisor through a neat appearance, clean uniform and timely, safe and courteous service.
• Promotes Dead River company products and services. Advises customers on best options for specific needs.
• Maintains a neat and orderly service vehicle. Ensures that all tools and equipment are in safe operating condition.
• Immediately records and reports parts and labor for service calls in accordance with company procedures. Maintains and tracks parts inventories in service vehicle.
• Participates in night and weekend on-call schedule as necessary.
• Reports all accidents, spills, and liability claims.
• Performs propane Gas-check inspections according to applicable codes and company policy without supervision. (Propane technicians)

Education:

A high school diploma or equivalent is required. Technical school training is preferred.

The Ideal candidate will have:

• Experience with installation, maintenance, and repairs of residential and commercial oil and/or propane heating equipment
• The ability to work without close supervision
• A focus on safety!

Experience:

Apprentice – Will have successfully completed oil burner training course or CETP program. Journeyman – Will have at least one year of relevant oil and/or propane service experience. Master – Will have two or more years of relevant oil and/or propane service experience

Certification, Licensing, and Testing:

• Apprentice, Journeyman or Master designation licensing is necessary in states where required.
• Applicable propane CETP certification is required for propane technicians.
• All technicians must be able to pass a pre-employment physical.
• All technicians must have a valid motor vehicle drivers’ license. Driving record is reviewed at employment, and annually thereafter, and must meet company standards.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance – Premiums as low as $6.41 for full-time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and 10 paid holidays
• Tuition Reimbursement for employees and Scholarships and grant for employee’s children
• Discounts on our products and services
• Work uniform and, boot and prescriptions safety glasses allowance
• Paid Training at our State-of-the-art institute
• Opportunity for growth!

Qualifications

Licenses & Certifications

Preferred

DL Drivers License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.