HVAC Service Technician

Walley's Heating & Air Conditioning; Nashua (NH); On-site; USD 41,000 - 83,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability

401(k)

Company vehicle

Paid holidays

Paid vacation

Paid sick days

Employee discounts

Team events

Job summary

Walley's is seeking an HVAC Service Technician to service the Nashua area. You will diagnose, repair, and maintain residential and light commercial systems, collaborating with an award-winning support team to deliver 5-star service.

Expect on-site visits, safety-driven practices, and real-time data entry via ServiceTitan and Teams. We value professional appearance, clear communication, and the ability to explain options to customers.

Qualifications

• State licensing and industry certifications or clear path to obtaining them.
• Proximity to Nashua, NH and ability to drive a company vehicle.
• Ability to communicate effectively across in-person, phone, text, and email.

Responsibilities

• Diagnose, repair, inspect, and service residential and light commercial systems.
• Meet homeowners on-site and explain services and options.
• Operate with safety standards per OSHA, EPA, NFPA and related codes.
• Log all work data using ServiceTitan and Teams, including photos and notes.
• Coordinate with remote Support Manager and dispatch to first appointment.

Skills

Professional appearance

Effective communication

Explain best practices

Use industry tools

Read diagrams

Education

NH Driver's License

NH Gas License

EPA 608 Certification

Tools

ServiceTitan

Microsoft Teams

BambooHR

Job description

Job Title

• HVAC Service Technician

What to Expect

Join Walley's® and help us keep Nashua safe, comfortable, and running at peak performance.

• Pair your technical prowess with an award winning support team and proven system to deliver a 5-star service experience
• Partner with a team that believes in honest diagnostics, repair first solutions, fair pricing, and no pressure sales
• Focus more on building relationships and helping our neighbors than on building average tickets and helping the bottom line
• Join a culture of family first, work-life-balance, honesty, respect, high standards, and best practices
• Walley's® offers great pay and benefits, a low stress working environment, and freedom from corporate bottlenecks

What You'll Do

• Arrive to work in team apparel and maintain a professional appearance
• Brief with the Operations Director virtually from home every morning
• Review yesterday's performance, after hour activity, and today's pre-scheduled appointments
• Appointments will consist of residential and light commercial diagnostics, repairs, inspections, and system cleanings (e.g., service calls and maintenance visits)
• Gas, oil, electric, furnaces, boilers, water heaters, traditional splits, and mini-splits are the primary systems that we service
• Generally four (4) appointments per day, but may range from one (1) up to six (6) depending on the nature of the service(s) and travel time between job locations
• Dispatch from home to your first appointment
• Drive safely and respectfully to and from appointments
• Arrive to appointments within the pre-schedule window
• Park and prepare for entry (e.g., grab tools, parts, etc.)
• Meet with homeowners and business owners on-site
• Warmly introduce yourself and request permission to enter the property
• Wear shoe covers when entering finished space
• Go over today's services, appointment details, and listen for any new and relevant information that may assist you and/or change your approach
• Explain the service process and what you'll be doing
• Answer any questions (as needed)
• Get permission to take photos, videos, and log all system data
• Prepare for the service(s) (e.g., setting up workstations, etc.)
• Perform the scheduled service(s) (e.g., diagnostics, repairs, etc.)
• Work safely and use best practices per OSHA®, EPA®, NFPA®, NATE®, SMACNA®, ACCA®, IMC®, IPC®, and NEC®
• With your iPad®, use software like ServiceTitan® and Microsoft® Teams® to communicate, capture data, and document all work and related events
• Work closely alongside your remote Service Manager to efficiently manage your appointments and any follow-up tasks
• Providing real time updates
• Quoting repairs and other services
• Presenting solutions on-site and over the phone
• Getting work authorization
• Taking payments
• Ordering parts
• Scheduling follow-up visits
• General customer service
• Closing out appointments
• Departing respectfully
• Work closely with your Resource Manager to efficiently manage your vehicle
• Daily upkeep and tidying
• Restock parts and supplies
• Schedule tool maintenance (e.g., cleaning, calibration, etc.)
• Process all trash, scrap, and returns
• Clean and organize
• Coordinate routine maintenance and detailing
• Attend routine inspections
• Attend continuing educational classes, team meetings, training events, and otherwise stay current with our growing company and evolving industry
• Use BambooHR® software to punch-in, out, and manage your time-off
• This is a mobile home service position (e.g., the majority of your work will be done "on-site" at different job locations in the Nashua area)
• You'll work independently on-site with the assistance of a remote support team behind the scenes managing all the details as a cohesive unit

What You'll Need

• State licensing and industry certifications or clear path to obtaining them (e.g., NH Drivers License, NH Gas License, EPA 608 Certification, etc.)
• OSHA®, NATE®, NORA®, and other certifications are not required but are an advantage if you already have them and may be required for more senior positions
• Live in a close proximity to Nashua, NH
• Ability to be insured to drive a company vehicle
• Ability to safely park a company vehicle at home
• Professional appearance and grooming
• Demonstrated ability to communicate effectively across different mediums (e.g., in-person, on the phone, text, and email)
• Demonstrated ability to explain best practices, different systems, and how they work (e.g., sequence of operation, etc.)
• Demonstrated ability to use modern industry tools and equipment
• Demonstrated ability to use exploded diagrams and identify parts
• Demonstrated ability to use ServiceTitan®, Microsoft Teams®, and other company software (or ability to quickly adopt)
• Standard qualifications apply (e.g., shared values, background check, physical ability, technical aptitude, positive energy, etc.)

Hours

• Multiple shifts available:
• • Shift #1
  • • Monday-Friday
    • 7:00AM-4:30PM
  • Shift #2
    (higher pay rates may be offered for after hour and weekend shifts)
  • • Thursday-Monday
    • 12:00PM-8:30PM
  • Shift #3
  • • Custom Schedules
    • Flexible Hours
    • 1, 2, 3, 4, or 5 Day Work Week
    • Part-Time Available
    • Per Diem Available
• 30-60 minute lunch (depending on shift)
• Full-time, part-time, or per diem shifts available
• Routine and flexible schedules
• Freedom to change shifts (per availability and proper notice)
• Overtime available

Travel

• A company vehicle is provided for take home use
• Walley's® pays for all insurance, fuel, tolls, maintenance, and repairs
• Weekly fueling paid through Apple Pay®, Venmo®, or Zelle®
• Dispatch directly from your home to your first assignment
• When the work shift is over, drive back home
• Monthly inspections and detailing
• Quarterly maintenance and repairs as needed (e.g., brakes, tires, etc.)
• Annual inspections and registrations
• Walley's® serves a 30-mile radius of Nashua, New Hampshire

Salary

• Jr. Technicians Starting $30-$40 per hour
• Sr. Technicians Starting $41-$50 per hour
• Master Technicians Starting $51-$60 per hour
• Compensation is based on licensing, certifications, experience, the shift selected, and your demonstrated ability across a variety of aptitudes (e.g., technical, mechanical, physical, customer service, etc.)
• $62,400-$124,800 annually
• $10,350-$41,400 in overtime opportunity (up to 5-10 hours available per week)
• Annual raises
• Performance bonuses available (e.g., limited call backs, reviews, etc.)
• Paid weekly on Friday

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• Supplemental
• Accidental
• Sickness
• Pet
• 401(k)
• Roth and Traditional IRA(s)
• 3% Match

Work-Life Balance

• Consistent Schedule
• No On-Call Rotation
• No Weekends (depending on shift selection)
• (10) Paid Holidays
• (15) Paid Vacation Days
• (4) Paid Sick Days
• (1) Paid Birthday
• Additional time is available for education, jury duty, bereavement, maternity, and paternity leave

Career Development

• Motivation Quotes Every Morning
• Technical Support Chat (e.g., access to Walley's® Master Technicians, Engineers, etc.)
• Paid Training
• Educational Reimbursement
• Dedicated Career Coach
• Regular Meetings
• Advancement Opportunities
• Promote-From-Within Ethos

Premium Gear

• Team Apparel
• Apparel Allowance (e.g., for pants, boots, etc.)
• Tool Programs
• Company iPhone & iPad (with WiFi®)
• Company Vehicle

Other Perks

• Employee Discount
• Friends & Family Discount
• Exclusive Access (e.g., vendor giveaways, tickets, private events, etc.)
• Gifts for Special Days
• Referral & Performance Bonuses
• Team Events
• 100% Founder Owned & Operated (e.g., no private equity, roll ups, etc.)

Opportunity

• Walley's® is growing and looking for talented technicians to help us serve the Greater Nashua area
• Walley's® is a premium service provider known for expert sizing and design, fine craftsmanship, and 5-star customer service

Have a Question or Need Help?

• Contact Jessica via Bamboo®

Walley's® is an Equal Opportunity Employer

© 2026 Walley's®, Inc. All rights reserved.