HVAC Service Technician

Polar Express Heating and Air Conditioning Inc.; Lake Elsinore (CA); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company car

Company parties

Dental insurance

Free uniforms

Health insurance

Paid time off

Signing bonus

Vision insurance

Job summary

Join a dynamic team at a forward-thinking company where you will play a crucial role as a Service Technician. This position involves hands-on work in the operation, maintenance, and repair of HVAC systems, ensuring customer satisfaction through exceptional service and technical expertise. You'll have the opportunity to educate customers on their options while troubleshooting and resolving issues in their homes. With a strong emphasis on professional development and a supportive work environment, this role offers a chance to grow your skills and advance your career in the HVAC industry. If you are passionate about providing quality service and have the drive to succeed, this is the perfect opportunity for you.

Qualifications

• Minimum 2 years experience as a Service Technician in residential HVAC.
• Knowledge of heating, air conditioning, and ventilation systems.

Responsibilities

• Service and repair HVAC systems, ensuring proper functionality.
• Educate customers on service options and make recommendations.

Skills

HVAC Systems Knowledge

Customer Service Skills

Communication Skills

Problem Solving

Mentoring Skills

Education

GED or High School Diploma

EPA Certification

Associate Degree in Related Field

NATE Certification

Tools

Trade Tools

Job description

Job Summary

At Polar Express, our Service Technician performs semi-skilled and skilled work in the operation, maintenance, and repair of heating, ventilation, and air conditioning systems. Our Service Technician provides exceptional customer service and educates customers regarding technical and investment decisions by providing multiple options and solutions while making service calls in customer’s homes.

Primary Responsibilities

1. Service, repair, and/or propose replacement of gas furnaces, air conditioners, heat pumps, electric furnaces, packaged terminal units, ductless split systems, humidification and dehumidification equipment, electronic air cleaners and air purification systems, and residential control systems to include Evolution and zoning systems.
2. Troubleshoot, adapt, and resolve/repair all issues to keep equipment functioning properly.
3. Test each system after service/repair is complete to ensure the system is functioning properly.
4. Perform proper inspection of customer system to prevent future issues.
5. Explain to customers each service and repair performed.
6. Assess systems and assist the customer in making a buying decision through detailed education of system needs as well as a thorough cost/benefit analysis of purchasing a new system.
7. Accurately document:
1. Age and type of each system component on invoices.
2. Services completed.
3. Discussion with customers regarding current and/or future equipment/service requirements.
4. Invoices and costs for service.
8. Debrief service call with dispatch after each service call.
9. Turn in all parts receipts, packing slips, contracts, and invoices daily.
10. Wear floor savers while working in client homes.
11. Inspect area for cleanliness after job completion.
12. Maintain company vehicle, ensuring cleanliness and organization, both inside and out.
13. Always maintain a professional image by:
1. Wearing only company-approved apparel.
2. Following safety policies and procedures.
3. Abiding by all standards of performance and code of ethics.
4. Maintaining a courteous demeanor with all customers and associates.
5. Respecting the customer’s property.
14. Participate in ALL company-sponsored training classes.
15. Assist in mentoring and training maintenance technicians.

Required Knowledge, Skills, and Abilities

1. Minimum of 2 years of verifiable experience as a Service Technician in a residential service and maintenance operation.
2. Knowledge of the fundamentals of operational functionality of residential heating, air conditioning, and ventilation equipment.
3. Ability to mentor and train less-experienced technicians.
4. Solid communication and customer service skills.
5. Must have appropriate trade tools.
6. Valid driver’s license and a clean driving record.
7. Ability to pass a background check and drug screen.

Environmental Conditions

Extreme temperatures, climbing, heavy lifting, loud noise, crawling, working in confined spaces, pushing/pulling, carrying equipment, bending, turning, kneeling.

Physical Requirements

1. Ability to stand, walk, and climb ladders and stairs.
2. Ability to work in confined spaces and to maneuver in attics, basements, and crawl spaces to access HVAC units.
3. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
4. Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.

Work assignments may be performed with or without reasonable accommodation to a known disability.

Educational/Certification Requirements

1. GED or High School Diploma.
2. EPA certification.
3. PREFERRED: Associate degree in related field, & NATE certification.

Benefits

1. 401(k)
2. 401(k) matching
3. Company car
4. Company parties
5. Competitive salary
6. Dental insurance
7. Free uniforms
8. Health insurance
9. Paid time off
10. Signing bonus
11. Vision insurance
12. Life Insurance
13. Vacation Pay
14. Paid Holidays
15. Company paid ongoing training
16. Aflac Accidental Coverage
17. Performance Pay Opportunities