HVAC Service Technician

Hope Plumbing, Heating & Cooling; Indianapolis (IN); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Company provided cell phone

No On-Call

401k retirement plan

Paid time off & holidays

Company-provided truck & fuel card

Ongoing training & advancement

Job summary

Hope Plumbing, Heating & Cooling in Indianapolis is expanding its residential HVAC service team. The position focuses on diagnosing, repairing, and maintaining HVAC systems, while educating customers on options and safety.

You will contribute to high-quality service and career advancement within a growing organization. Join a team that values integrity, teamwork, and ongoing training, with opportunities for advancement and a strong earning potential through hourly wages and commissions.

Qualifications

• 3+ years of residential HVAC service experience.
• Strong knowledge of HVAC diagnostics, airflow, refrigeration principles, and electrical troubleshooting.
• EPA Certification preferred.
• Knowledge of local HVAC codes and industry best practices.
• Experience performing repairs, maintenance, and customer-facing service work.
• Commitment to continuous learning and development.
• Clean driving record.
• Excellent verbal and written communication skills.
• High integrity and exceptional customer service skills.

Responsibilities

• Troubleshoot, diagnose, and repair residential HVAC systems.
• Perform maintenance, repairs, and testing on furnaces, air conditioners, heat pumps, mini-splits, and IAQ equipment.
• Navigate crawlspaces and attics as needed.
• Educate customers and provide repair and replacement options.
• Present financing and maintenance plan options.
• Ensure systems are operating safely and efficiently.
• Meet and exceed service and revenue goals.
• Deliver an exceptional customer experience that builds trust and generates referrals.
• Partner with customer service and dispatch teams to ensure success.
• Maintain a clean, organized truck and job site.
• Participate in training, meetings, and company events.
• Mentor and train apprentices.
• Complete invoices, timecards, and documentation accurately and on time.

Skills

HVAC diagnostics

Electrical troubleshooting

Customer service

Communication skills

Mentoring apprentices

Education

EPA Certification

Job description

Hope Plumbing, Heating & Cooling is one of Indianapolis's most trusted residential home service companies, proudly serving homeowners with expert plumbing, HVAC, and electrical services. When you join Hope, you'll become part of a team that values integrity, teamwork, and exceptional customer service while investing in your long-term success through ongoing training, career development, and opportunities for advancement. We are a sales-driven, service-focused organization where our HVAC Technicians do more than fix issues, they educate customers, perform comprehensive system evaluations, and identify opportunities to improve safety, efficiency, and overall home performance. We believe in a value-based approach to service, where doing what's right for the customer naturally drives results, allowing our Heating and Air Technicians to build trust, maximize their earning potential, and grow rewarding careers.

Reasons to Join Hope:

• Hourly plus commission and unlimited earning potential!
• We have HVAC Techsthat make over $110k a year and we can prove it!
• Company sponsored Health insurance benefits (Medical, Vision, Dental).
• Company provided cell phone.
• No On-Call!!!
• Long term & short term disability & life insurance.
• Company sponsored PTO (Up to 4 weeks) and Holidays!
• Company Sponsored retirement plan 401k!
• Maternity / Paternity Leave :)
• Paid ongoing training and career development.
• Company-provided truck and fuel card. Deploy from home :)
• Paid on-going training and opportunities for advancement.
• Career advancement opportunities with a growing organization.
• Fun company wide events for you and your family - come join out culture!

Responsibilities:

• Troubleshoot, diagnose, and repair residential HVAC systems.
• Perform maintenance, repairs, and testing on furnaces, air conditioners, heat pumps, mini-splits, and indoor air quality equipment.
• Navigate crawlspaces and attics as needed.
• Educate customers and provide repair and replacement options.
• Present financing and maintenance plan options.
• Ensure systems are operating safely and efficiently.
• Meet and exceed service and revenue goals.
• Deliver an exceptional customer experience that builds trust and generates referrals.
• Partner with customer service and dispatch teams to ensure success.
• Maintain a clean, organized truck and job site.
• Participate in training, meetings, and company events.
• Mentor and train apprentices.
• Complete invoices, timecards, and documentation accurately and on time.

Qualifications:

• Three (3)+ years of residential HVAC service experience.
• Strong knowledge of HVAC diagnostics, airflow, refrigeration principles, and electrical troubleshooting.
• EPA Certification preferred.
• Knowledge of local HVAC codes and industry best practices.
• Experience performing repairs, maintenance, and customer-facing service work.
• Commitment to continuous learning and development
• Clean driving record.
• Excellent verbal and written communication skills.
• High integrity and exceptional customer service skills.