HVAC Service Technician

Cranney Home Services; Danvers (MA); On-site; USD 4,133,000 - 5,510,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

100% Company-Paid Vision Insurance

401(k) with Company Match

Flexible Spending Account

Short-Term & Long-Term Disability

Employee Assistance Program

Wellness Reimbursement Program

Employee Referral Bonus

Paid Time Off

Job summary

Cranney Home Services is seeking an experienced HVAC Service Technician to grow their career with a company that values expertise. We’ve served MA for 40+ years with a strong customer base and a focus on residential work.

Join a team with a 4.6-star employee rating and 3,000+ five-star reviews, offering competitive pay, performance bonuses, and comprehensive benefits while supporting your career growth.

Qualifications

• EPA Certification is required.
• Massachusetts Refrigeration Technician License preferred or ability to obtain it.
• 3+ years of residential HVAC service experience preferred.
• Strong diagnostic and troubleshooting skills for furnaces, ACs, boilers, and heat pumps.
• Excellent customer service and communication skills.

Responsibilities

• Diagnose and troubleshoot residential HVAC systems, including furnaces, air conditioners, and boilers.
• Perform repairs, maintenance, and system evaluations with accuracy and efficiency.
• Clearly explain system performance, repair recommendations, and maintenance options to homeowners.
• Test piping, tubing, joints, and connections for leaks using appropriate diagnostic methods.
• Test electrical circuits and components using electrical diagnostic equipment.
• Verify repairs by testing equipment and ensuring systems operate safely and efficiently.
• Deliver exceptional customer service while building trust and confidence with every homeowner.

Skills

Diagnose HVAC systems

Troubleshooting

Customer service

Communication skills

Electrical testing equipment

Education

EPA Certification

Massachusetts Refrigeration Technician License preferred

Tools

Electrical diagnostic equipment

Job description

Description

Build Your Future with Cranney Home Services

Are you an experienced HVAC Service Technician looking to grow your career with a company that values your expertise? At Cranney Home Services, we're looking for motivated professionals to join our growing residential service team.

For over 40 years, Cranney Home Services has been a trusted leader in residential plumbing, HVAC, electrical, and drain services. With a 4.6-star employee rating and more than 3,000 five-star customer reviews, we're committed to providing exceptional service while investing in the success and growth of our employees.

If you're looking for competitive pay, performance bonuses, outstanding benefits, and a team that truly supports your success, we'd love to hear from you.

Compensation

Choose the schedule that works best for you:

• Monday–Friday: $30–$38/hour + Weekly Performance Bonuses (DOE)
• Tuesday–Saturday: $32–$40/hour + Weekly Performance Bonuses (DOE) (Higher-Paying Shift)

Benefits

• Medical Insurance
• Dental Insurance
• 100% Company-Paid Vision Insurance
• Company-Paid Life Insurance
• Fidelity 401(k) with a 4% Company Match
• Flexible Spending Account (FSA)
• Short-Term & Long-Term Disability
• Employee Assistance Program (EAP)
• Wellness Reimbursement Program
• Employee Referral Bonus
• Paid Time Off (PTO) and Sick Time
• Paid Major Holidays
• Well-stocked company truck with dispatch from home
• Company-provided uniforms, smartphone, and tablet
• Residential service only—no commercial work
• Supportive, family-oriented culture

What You'll Do

• Diagnose and troubleshoot residential HVAC systems, including furnaces, air conditioners, and boilers
• Perform repairs, maintenance, and system evaluations with accuracy and efficiency
• Clearly explain system performance, repair recommendations, and maintenance options to homeowners
• Test piping, tubing, joints, and connections for leaks using appropriate diagnostic methods
• Test electrical circuits and components using electrical diagnostic equipment
• Verify repairs by testing equipment and ensuring systems operate safely and efficiently
• Deliver exceptional customer service while building trust and confidence with every homeowner

What Success Looks Like

• Consistently exceed weekly and monthly performance goals
• Maintain 15% or greater sold-hours efficiency
• Achieve a 45% or higher conversion rate
• Deliver quality workmanship with a strong focus on customer satisfaction
• Maintain high overall performance through professionalism, technical excellence, and reliability

Requirements

Qualifications

• EPA Certification (Required)
• Massachusetts Refrigeration Technician License preferred (or ability to obtain, if applicable)
• 3+ years of residential HVAC service experience preferred
• Strong diagnostic and troubleshooting skills for furnaces, air conditioners, boilers, and heat pumps
• Excellent customer service and communication skills
• Ability to explain technical information in a clear and professional manner
• Experience using electrical testing and diagnostic equipment
• Valid driver's license with a clean driving record
• Ability to pass a criminal background check, motor vehicle record check, and pre-employment drug screen
• Self-motivated with a strong work ethic and commitment to quality

Why Cranney?

At Cranney Home Services, you'll be more than a technician—you'll be part of a team that values your expertise and supports your career growth. We provide ongoing training, competitive compensation, exceptional benefits, and opportunities for advancement in a company built on integrity, teamwork, and excellence.

Cranney Home Services is proud to be an Equal Opportunity Employer and an Affinit...