HVAC Service Technician

Help; Cincinnati (OH); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Top earnings potential

Health insurance

Dental & vision

401(k) match

Paid time off

Company vehicle

Cell phones & tablets

Uniforms & cleaning

Training & advancement

Job summary

HELP in Cincinnati is seeking a skilled HVAC Service/Sales Technician to maintain, diagnose, repair and recommend upgrades for residential heating and cooling systems. The role emphasizes customer service, safety, and accurate record keeping across service calls and sales opportunities.

Qualified candidates have a high school diploma, EPA certification, 2+ years of HVAC experience, and a valid driver’s license.

Qualifications

• Must have strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to perform lifting and physical tasks in varying weather conditions.

Responsibilities

• Consult with clients on indoor air, heating, cooling, and ventilation systems.
• Diagnose mechanical and electrical issues and present replacement options.
• Perform routine maintenance: cleaning, filter changes, and tune-ups.
• Communicate system performance and recommended solutions to customers.
• Ensure work meets safety standards and regulations.
• Maintain accurate service records of recommendations and repairs.
• Work independently or with a team to complete jobs efficiently.
• Stay updated with industry best practices.

Skills

Troubleshooting

Customer service

Communication

Physical stamina

Driver's license

Education

High school diploma or equivalent

HVAC certification preferred

Technical school

EPA certification

Journeyman's license

Job description

Job Summary:

We are seeking a skilled and reliable HVAC Service/Sales Technician to join our team. The ideal candidate will be responsible for maintaining, diagnosing, repairing, and recommending upgrades for heating, ventilation, and air conditioning systems for our residential clients. Our HVAC technicians are customer-service focused, knowledgeable, and work diligently with core values like integrity and accountability to ensure all work is performed in compliance with safety and industry standards.

Best-in-Class Benefits:

• Top-Tier earning potential - Earning range $80,000-150,000+ annually
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Company truck and gas cards
• Company Cell Phones & Tablets
• Company uniforms and dry cleaning service
• Ongoing training and career advancement opportunities.

Key Responsibilities:

• Consult with clients on their indoor air; heating, cooling, and ventilation systems.
• Diagnose mechanical and electrical issues in HVAC systems, and provide replacement options.
• Perform routine maintenance, including cleaning, filter replacements, and system tune-ups, when needed.
• Provide excellent customer service and communicate effectively with clients about system performance, issues, and solutions.
• Ensure all work meets safety and industry regulations.
• Maintain accurate service records and document recommendations and repairs.
• Work independently and as part of a team to complete assigned jobs efficiently.
• Stay up to date with industry advancements and best practices.

Qualifications & Requirements:

• High school diploma or equivalent (Technical school or HVAC certification preferred).
• Minimum 2 years of experience in HVAC maintenance, service and repair.
• EPA certification, and Journeyman's license (a plus)
• Knowledge of HVAC systems, electrical components, and refrigerants.
• Strong troubleshooting and problem-solving skills.
• Ability to work in various weather conditions and lift heavy equipment.
• Valid driver’s license and clean driving record.
• Excellent communication and customer service skills.

Work Environment:

Works in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in confined spaces and moves materials up to 50 pounds. Operates hand and power tools and vehicles. Must be able to see, hear, and exchange accurate information with customers and team members. Regular exposure to outdoor weather, noise, and dust. Reasonable accommodations may be made to perform essential functions.

#HLP2

Pay Range: $80,000 — $150,000 USD

About HELP

For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. To ensure that our clients’ expectations are exceeded, HELP takes great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don’t worry. We can teach you everything you need to know!

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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