HVAC Service Technician

Jim Dorsey & Son, Inc.; Attleboro (MA); On-site; USD 85,962,000 - 157,597,000; Full time

Benefits offered by this job

Company vehicle provided

Health insurance 50% premium

Paid time off

Paid holidays

401(k) with match

Ongoing training

Supportive team environment

Job summary

Jim Dorsey & Son, Inc. in Taunton, MA is looking for an HVAC Service Technician to diagnose, maintain, and repair residential and light commercial systems. This full-time, in-person role requires independent work and teamwork to provide honest, quality service.

The position offers competitive hourly pay, a company vehicle for work, health coverage, PTO, 401(k) with match, and ongoing training in a supportive environment.

Qualifications

• At least 3 years of HVAC service experience.
• EPA certification required.
• Strong diagnostic and troubleshooting skills.
• Valid driver's license and a driving record that meets company insurance requirements.
• Background check and drug screening may be required.
• Strong customer-service and communication skills.
• Ability to work independently and as part of a team.
• Oil burner, refrigeration, sheet metal, plumbing, or related licenses are a plus.
• ServiceTitan experience is a plus.

Responsibilities

• Diagnose, service, and repair residential and light commercial HVAC systems.
• Perform preventive maintenance, tune-ups, safety checks, and system inspections.
• Troubleshoot furnaces, boilers, heat pumps, central air systems, mini-splits, and related equipment.
• Explain findings, repair options, and recommendations clearly to customers.
• Identify replacement or upgrade opportunities without high-pressure sales tactics.
• Complete accurate service records, invoices, and required paperwork; ServiceTitan is a plus.
• Maintain a clean, safe, and professional work area and service vehicle.
• Follow company procedures and all applicable safety codes and regulations.
• Participate in an on-call rotation, typically approximately one week every six weeks.

Skills

HVAC troubleshooting

Customer service

Independent worker

Team collaboration

Strong communication

Driving license

Education

EPA certification

Tools

ServiceTitan

Job description

Jim Dorsey & Son, Inc.

HVAC Service Technician

Location: Taunton, MA (In-Person)

Bring Comfort Home and Build a Career You're Proud Of

For more than 50 years, Jim Dorsey & Son has helped homeowners and businesses throughout Taunton and surrounding communities stay safe and comfortable. We are a family-owned and operated plumbing, heating, and cooling company known for honest recommendations, dependable service, quality workmanship, and a customer-first approach.

We are looking for an experienced HVAC Service Technician who takes pride in solving problems, completing quality work, and treating customers with honesty and respect. You will diagnose, maintain, and repair residential and light commercial HVAC equipment while clearly explaining your findings and recommended solutions. This is a full-time, year-round opportunity for a skilled technician who can work independently while contributing to a supportive team.

Key Responsibilities

• Diagnose, service, and repair residential and light commercial HVAC systems.
• Perform preventive maintenance, tune-ups, safety checks, and system inspections.
• Troubleshoot furnaces, boilers, heat pumps, central air systems, mini-splits, and related equipment.
• Explain findings, repair options, and recommendations clearly and honestly to customers.
• Identify legitimate replacement or upgrade opportunities without using high-pressure sales tactics.
• Complete accurate service records, invoices, and required paperwork; experience with ServiceTitan is a plus.
• Maintain a clean, safe, and professional work area and service vehicle.
• Follow company procedures and all applicable safety codes and regulations.
• Participate in an on-call rotation, typically approximately one week every six weeks.

Qualifications

• At least 3 years of HVAC service experience required.
• EPA certification required.
• Strong diagnostic and troubleshooting skills.
• Valid driver's license and a driving record that meets company insurance requirements.
• Employment may be contingent upon successful completion of a background check and drug screening, as permitted by applicable law
• Strong customer-service and communication skills.
• Ability to work independently and as part of a team.
• Oil burner, refrigeration, sheet metal, plumbing, or other relevant trade licenses are a plus.
• ServiceTitan experience is a plus.
• Must be able to commute to Taunton, Massachusetts.

Pay and Benefits

• Full-time, W-2 employment
• Pay:$30-$55 per hour, based on experience, licenses, and demonstrated ability.
• 2% commission on the sale price of qualifying equipment sales generated through your service calls
• Company vehicle provided for work-related travel.
• Employer-sponsored health insurance available to eligible full-time employees, with the company covering 50% of the premium.
• Paid time off and paid holidays.
• 401(k) with a 3% company match.
• Ongoing training and advancement opportunities.
• Supportive, team-focused work environment.

Why Jim Dorsey & Son?

At Jim Dorsey & Son, doing right by the customer comes before making a sale. You will join an established local company where craftsmanship, professionalism, and honest service still matter. We provide the support, tools, and opportunities experienced technicians need to do their best work and continue growing. If you want your skills to be valued and your recommendations to be trusted, we would like to meet you.

Jim Dorsey & Son, Inc. is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.