HVAC Service Tech Support & Field Training Lead

Carrier Enterprise; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Carrier Enterprise is seeking a Service Technical Support Specialist to provide support to distributors in developing and coordinating Territory Service fulfillment processes. The role involves working with distributors, ensuring safety standard implementations, and maintaining high quality across sites.

The position requires flexibility to work outside normal hours and willingness to travel up to 50% within the Territory.

Responsibilities

• Works with Carrier Distributors to establish required talent and resources
• Work to ensure the implementation of the Safety Standards
• Provides feedback to the Centers of Excellence on quality issues.
• Maintains quality standards by supervising and inspecting job sites.
• Responsible for internal communications flow relative to the technical fulfillment process.
• Responsible for Service Technical Support
• Responsible for Estimator for Service implementation and execution
• Responsible for providing feedback on technical trainings needed
• Responsible for conducting Technical Training as required
• Responsible for evaluation and processing of Shipped Products Defect
• Flexibility to work outside normal work hours/weekends, as required
• Travel throughout the Territory. (50%)
• Other duties may be assigned.

Job description

Carrier Enterprise is seeking a Service Technical Support Specialist to provide support to distributors in developing and coordinating Territory Service fulfillment processes. The role involves working with distributors, ensuring safety standard implementations, and maintaining high quality across sites.

The position requires flexibility to work outside normal hours and willingness to travel up to 50% within the Territory.