HVAC Service tech in Troy

Energy Jobline ZR; Troy (MI); On-site; USD 42,000 - 70,000; Full time

Job summary

Energy Jobline ZR is seeking an HVAC Service Technician to diagnose, repair, and maintain residential and light commercial heating, cooling, and ventilation systems. This field-based, full-time role emphasizes high-quality workmanship and exceptional customer service.

The position involves troubleshooting, system tune-ups, safety compliance, and documenting service work. Travel between customer sites with company vehicle; on-call rotations may apply.

Qualifications

• 2+ years of HVAC service experience or equivalent training.
• EPA 608 Certification required.
• Valid driver's license with clean record.
• Ability to lift 50+ lbs and work in tight spaces.

Responsibilities

• Diagnose and repair HVAC equipment (furnaces, air conditioners, heat pumps, etc.).
• Perform routine maintenance and tune-ups.
• Provide accurate quotes and obtain authorization for work.
• Complete service tickets and document parts, labor, and equipment.
• Adhere to safety protocols and EPA compliance.
• Collaborate with dispatchers and other technicians.
• Travel between customer homes/businesses and use company vehicle.

Skills

HVAC troubleshooting

Strong customer service

Diagnostic testing

Repair and maintenance

EPA 608 Certification

Tools

Smart thermostats

Zone systems

Advanced diagnostics

Job description

Job DescriptionJob DescriptionThe HVAC Service Technician is responsible for diagnosing, repairing, and maintaining residential and light commercial heating, cooling, and ventilation systems. This role ensures high-quality workmanship, delivers exceptional customer service, and promotes the company's values during every customer interaction.

Key Responsibilities

Service & Repair

• Diagnose and repair HVAC equipment including furnaces, air conditioners, heat pumps, mini-splits, humidifiers, and ventilation components.
• Perform routine maintenance and system tune-ups.
• Verify system performance through testing, measuring, and adjustments.
• Follow company-approved diagnostic processes and service procedures.

Customer Communication

• Clearly explain findings, recommended repairs, and options to customers in an easy-to-understand way.
• Provide accurate quotes and obtain approval before performing work.
• Maintain a professional appearance and represent the company with integrity.

Documentation & Reporting

• Complete service tickets, checklists, and job notes accurately.
• Record part usage, labor hours, and equipment details.
• Use company software for scheduling, invoicing, and reporting.

Safety & Compliance

• Adhere to all safety protocols, industry standards, and local/ codes.
• Properly handle refrigerants and maintain EPA compliance.
• Maintain clean and organized tools, service vehicle, and workspace.

Team Collaboration

• Communicate effectively with dispatchers, managers, and other technicians.
• Participate in on-call rotations as required.
• Attend training sessions to stay current with new technologies and products.

Qualifications

Required

• 2+ years of HVAC service experience (or equivalent training).
• EPA 608 Certification.
• Valid driver's license with a clean driving record.
• Strong troubleshooting and mechanical skills.
• Ability to lift 50+ lbs and work in varying environments (attics, basements, crawlspaces).

• Experience with smart thermostats, zone systems, and advanced diagnostics.
• Strong customer service skills and professional communication.

Competencies

• Technical proficiency and mechanical aptitude
• Problem-solving and critical thinking
• Customer-focused mindset
• Time management and punctuality
• Attention to detail and accuracy
• Ability to work independently and as part of a team

Work Environment & Schedule

• Field-based position with travel between customer homes/businesses.
• Full-time role; may include evenings, weekends, or on-call rotations.
• Use of company vehicle, tools, and mobile devices.