HVAC Service Supervisor

System One; Tempe (AZ); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Company vehicle or vehicle allowance

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

System One in Phoenix, AZ is seeking an experienced HVAC Service Supervisor to lead our residential and light commercial service team in the Phoenix market. This leadership role oversees daily service operations, coaches technicians, and drives department performance to deliver exceptional customer satisfaction.

The ideal candidate has 7+ years HVAC service experience, 2+ years in supervision, EPA certification, and a valid AZ driver's license.

Qualifications

• EPA Certification required.
• 7+ years HVAC service experience.
• 2+ years supervisory experience preferred.
• Valid Arizona driver's license with clean record.

Responsibilities

• Lead and supervise HVAC service technicians.
• Schedule daily service operations to maximize efficiency.
• Monitor performance and quality of work.
• Provide technical support and diagnose HVAC issues.
• Conduct ride-alongs and training.
• Ensure safety and local code compliance.
• Review work orders for accuracy.
• Address customer concerns and escalations.
• Collaborate with dispatch, sales, and installation teams.
• Track department KPIs including revenue and customer satisfaction.
• Assist with recruiting and onboarding of new technicians.

Skills

HVAC experience

Supervisory experience

Troubleshooting

Leadership

Communication

Safety knowledge

Tools

Service management software

Mobile field tech

Job description

HVAC Service Supervisor

Location: Phoenix, AZ
Salary: $110,000–$130,000 per year (DOE)
Job Type: Full-Time

Position Summary

We are seeking an experienced HVAC Service Supervisor to lead our residential and light commercial service team in the Phoenix market. This leadership role is responsible for overseeing daily service operations, coaching technicians, ensuring exceptional customer satisfaction, and driving department performance. The ideal candidate is a proven HVAC leader who thrives in a fast-paced environment and is passionate about developing high-performing teams.

Responsibilities

• Lead, mentor, and supervise a team of HVAC service technicians.
• Schedule and coordinate daily service operations to maximize efficiency and customer satisfaction.
• Monitor technician performance, productivity, and quality of work.
• Provide technical support and assist with diagnosing complex HVAC issues.
• Conduct ride-alongs, coaching sessions, and ongoing training.
• Ensure compliance with company standards, safety policies, and local codes.
• Review completed work orders for accuracy and quality.
• Manage customer concerns and resolve escalated service issues professionally.
• Collaborate with dispatch, sales, and installation teams to improve workflow and customer experience.
• Track department KPIs, including revenue, maintenance agreement growth, callback rates, and customer satisfaction.
• Assist with recruiting, onboarding, and developing new technicians.

Qualifications

• 7+ years of residential or light commercial HVAC service experience.
• 2+ years of supervisory or management experience preferred.
• EPA Certification required.
• Valid Arizona driver's license with a clean driving record.
• Strong troubleshooting skills across a variety of HVAC systems.
• Excellent leadership, communication, and organizational skills.
• Experience with service management software and mobile field technology.
• Ability to motivate teams while maintaining high performance and accountability.

Compensation & Benefits

• $110,000–$130,000 annual salary, based on experience.
• Performance bonus opportunities.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Company vehicle or vehicle allowance.
• Company phone, tablet, and uniforms.
• Ongoing leadership development and advancement opportunities.

Join Our Team

If you're an experienced HVAC professional ready to lead a successful service department, we want to hear from you. Join a growing company that values leadership, teamwork, customer service, and long-term career growth.