HVAC Service Scheduler & Coordinator - Profit Sharing

J.W. Poole, Inc.; Monroe Township (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Profit sharing

Competitive Compensation

Paid Time Off

Job summary

J.W. Poole, Inc. is seeking a motivated service admin/coordinator for our family-owned HVAC company.

This role supports the service department by scheduling technicians, handling customer communications, processing service documents, and ensuring smooth daily operations. The ideal candidate is highly organized with strong written and verbal communication and a friendly demeanor. Responsibilities include dispatching technicians, managing customer interactions, processing tickets and invoices, and

Qualifications

• 2+ years of administrative or dispatching experience in HVAC or construction is preferred.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Excellent written and verbal communication and customer service skills.
• Proficiency with Microsoft Office and basic service management tools.

Responsibilities

• Schedule and dispatch HVAC service technicians for maintenance, service calls, and emergencies.
• Optimize daily routes to maximize technician efficiency.
• Monitor progress and adjust schedules as needed.
• Answer calls and emails from customers; manage service work orders.
• Provide updates on arrivals and job status; resolve issues with customers.

Skills

Strong organizational skills

Multitasking

Excellent communication

Customer service

Time management

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Service management software

Accounting software

Job description

J.W. Poole, Inc. is seeking a motivated service admin/coordinator for our family-owned HVAC company.

This role supports the service department by scheduling technicians, handling customer communications, processing service documents, and ensuring smooth daily operations. The ideal candidate is highly organized with strong written and verbal communication and a friendly demeanor. Responsibilities include dispatching technicians, managing customer interactions, processing tickets and invoices, and