HVAC Service Sales Representative

Tom Barrow Company; West Palm Beach (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

Tom Barrow Company, a premier HVAC manufacturer’s representative in the Southeast, seeks an HVAC Service Sales Representative to develop new business and grow existing relationships. You will drive revenue through service labor, PM agreements, parts, and equipment sales across the assigned territory.

Collaborating with service technicians and operations, you will tailor proposals, manage the sales cycle, and maintain industry knowledge to identify growth opportunities.

Qualifications

• Experience in HVAC service sales, technical sales, account management, or a related field preferred.
• Strong communication, negotiation, customer service, and problem-solving skills.

Responsibilities

• Develop and maintain strong relationships with new and existing customers, including mechanical contractors, building owners, facility managers, and commercial and industrial clients.
• Identify and pursue new business opportunities to increase service, parts, and equipment sales within the assigned territory.
• Promote and sell HVAC preventative maintenance agreements, repair services, and service labor to support long-term customer relationships and recurring revenue.
• Identify HVAC equipment repair, upgrade, and replacement opportunities through customer visits, equipment evaluations, and ongoing account management.
• Grow replacement parts and component sales by identifying customer needs and recommending appropriate products and solutions.
• Prepare and present sales proposals, service agreements, quotations, and equipment recommendations tailored to customer requirements.
• Manage the sales process from initial prospecting and customer engagement through proposal development, negotiations, and closing.
• Collaborate with service technicians, parts specialists, and operations teams to ensure accurate quoting, timely service delivery, and customer satisfaction.
• Maintain an understanding of HVAC equipment, industry trends, service offerings, and competitor activity to identify opportunities for business growth.
• Track sales activities, customer interactions, opportunities, and account information using company systems.
• Achieve assigned revenue, gross profit, and sales performance goals while maintaining competitive pricing and profitability.
• Represent Tom Barrow Company professionally while adhering to company policies, pricing guidelines, and safety standards.

Skills

Strong communication

Negotiation

Customer service

Problem-solving

Tools

Microsoft Office

CRM software

Job description

• Location 6917 Vista Parkway North,West Palm Beach, FL, 33411,United States
• Employee Type Exempt

Description

Tom Barrow Company is a premier manufacturer’s representative in the HVAC industry, offering a wide range of commercial and industrial HVAC products across the Southeast. Known for our strong client relationships and technical expertise, we serve engineers, contractors, and building owners with reliable, high-performance solutions.

As part of the Impact Climate Technologies (ICT) family of companies, we are backed by a leading HVAC solutions platform serving customers across North America through 36 locations. Together, we support mission-critical environments—from data centers and healthcare to complex commercial facilities.

Our work is guided by ICT’s RECIPE values—Respect & Collaboration, Excellence Always, Customer Commitment, Integrity First, People-Centered leadership, and Expertise & Innovation. These principles shape how we work with our customers, support our teams, and partner with one another every day.

We take a forward-thinking approach, delivering scalable, energy-efficient, and reliable solutions while building long-term partnerships through exceptional service, technical expertise, and support.

Tom Barrow Company is seeking a motivated and results-driven HVAC Service Sales Representative to develop new business opportunities, grow existing customer relationships, and drive revenue through the sale of HVAC service labor, preventative maintenance agreements, replacement parts, and HVAC equipment. This individual will identify customer needs, recommend effective solutions, and collaborate with internal teams to deliver exceptional service and support.

Key Responsibilities

Develop and maintain strong relationships with new and existing customers, including mechanical contractors, building owners, facility managers, and commercial and industrial clients.

Proactively identify and pursue new business opportunities to increase service, parts, and equipment sales within the assigned territory.

Promote and sell HVAC preventative maintenance agreements, repair services, and service labor to support long-term customer relationships and recurring revenue.

Identify HVAC equipment repair, upgrade, and replacement opportunities through customer visits, equipment evaluations, and ongoing account management.

Grow replacement parts and component sales by identifying customer needs and recommending appropriate products and solutions.

Prepare and present sales proposals, service agreements, quotations, and equipment recommendations tailored to customer requirements.

Manage the sales process from initial prospecting and customer engagement through proposal development, negotiations, and closing.

Collaborate with service technicians, parts specialists, and operations teams to ensure accurate quoting, timely service delivery, and customer satisfaction.

Maintain an understanding of HVAC equipment, industry trends, service offerings, and competitor activity to identify opportunities for business growth.

Track sales activities, customer interactions, opportunities, and account information using company systems.

Achieve assigned revenue, gross profit, and sales performance goals while maintaining competitive pricing and profitability.

Represent Tom Barrow Company professionally while adhering to company policies, pricing guidelines, and safety standards.

Qualifications

Experience in HVAC service sales, technical sales, account management, or a related field preferred.

Knowledge of commercial HVAC systems, equipment, preventative maintenance, and repair services preferred.

Proven ability to develop new business, manage customer relationships, and identify sales opportunities.

Strong communication, negotiation, customer service, and problem-solving skills.

Self-motivated, organized, and results-driven with the ability to manage multiple priorities independently.

Proficiency in Microsoft Office and familiarity with CRM software preferred.

Willingness to travel within the assigned territory; valid driver's license required.