HVAC Service / Sales Manager

Goettl; Reno, Northern (NV, KY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Salaried

Full-time

Work from branch office

Weekly pay

Job summary

Goettl is hiring an HVAC Service Manager in Reno, NV. This salaried, full-time role oversees technicians, coaches diagnostics, and ensures quality on every call. You will report to the Operations Manager and collaborate across scheduling, quality control, training, and customer satisfaction.

The position requires 3+ years in home services with leadership, HVAC diagnostics expertise, and OSHA-10 certification. Strong communication and coaching skills are essential for success.

Qualifications

• 3+ years in home services with leadership or senior tech role
• HVAC diagnostics knowledge and service call structure
• Proven ability to coach technicians and improve first-time fix rates

Responsibilities

• Ensure technicians diagnose issues correctly and deliver the right scope of work
• Drive accountability for first-time fix rates and accurate service recommendations
• Monitor technician performance and provide real-time coaching
• Mentor technicians to sharpen troubleshooting and customer communication
• Analyze service data to identify trends and training gaps
• Lead weekly technician training sessions
• Ensure compliance with the five-step service process
• Conduct follow-up calls to verify customer satisfaction and maximize conversions
• Collaborate with scheduling and other departments to optimize efficiency
• Communicate campaigns and promotions to the service team

Skills

HVAC diagnostics

ServiceTitan

Leadership

Communication

Coaching

Education

High School diploma or equivalent

OSHA-10 certification

Tools

ServiceTitan

Job description

Description

Great diagnostics start with great leadership. That’s the job.

Role pays $70K–$75K base salary plus a bonus plan.

Goettl has been in the business since 1939. We Do Things The Right Way, Not The Easy Way® — and the HVAC Service Manager is the person who holds that standard at the service level every single day.

You’re not just overseeing techs. You’re coaching them, sharpening their diagnostics, making sure every call is run the right way, and following through when it isn’t. You report to the Operations Manager and work across scheduling, quality control, training, and customer satisfaction.

Why Goettl:

• Salaried, full-time — exempt position with stable, predictable income
• Work virtually (from branch office) alongside experienced service teams in a high-volume, year-round market
• Real authority to coach, train, and improve the team around you
• Weekly pay

What You’ll Do:

• Ensure HVAC technicians correctly diagnose issues and deliver the right scope of work every time
• Drive accountability for first-time fix rates and accurate service recommendations
• Monitor technician performance on service calls and provide real-time coaching when it’s needed
• Mentor technicians to sharpen their troubleshooting and customer communication skills
• Analyze service call data to identify trends, training gaps, and areas to improve
• Lead weekly technician training sessions
• Ensure technicians follow the five-step process on every call
• Conduct “happy calls” to verify customer satisfaction and catch issues before they escape
• Run rehash calls on unsold proposals to maximize conversion and build customer trust
• Conduct compliance calls to verify service integrity and adherence to Goettl standards
• Collaborate with scheduling and other departments to optimize technician efficiency
• Communicate marketing campaigns and promotions to the service team

What We Need:

• Technical knowledge of HVAC systems — you understand how the equipment works, not just how to manage the people working on it
• Experience with ServiceTitan or comparable field service management software
• 3+ years in the home services industry, with experience in a leadership or senior technical role preferred
• Working knowledge of HVAC diagnostics, service call structure, and repair best practices
• Strong leadership skills with a clear focus on coaching and developing technicians
• Knowledge of sales process and proposal follow-up strategy
• Excellent communication skills — you can deliver direct feedback and still keep the team moving forward
• Strong conflict resolution and decision‑making skills
• Comfortable working under pressure and managing multiple priorities
• OSHA-10 certification
• High school diploma or equivalent

If raising the bar is how you naturally operate, you’ll fit right in.

Qualifications

Education

Preferred

High School or better.

Licenses & Certifications

Required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.