HVAC Service Quotes Specialist

Ambient Edge; Henderson (NV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Job summary

Ambient Edge in the United States (serving AZ/NV) seeks a service coordinator to quote repairs, order parts, and schedule work. You will work with service techs to secure jobs, explain options to customers, and help grow revenue while delivering outstanding customer service.

Work hours are 7:00am–5:00pm, Monday–Friday, with occasional weeknights and weekends. The role requires organization, communication, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Advanced customer service skills.
• Ability to multi-task.
• Knowledge of HVAC industry recommended but not required.
• Computer skills.
• High school diploma or GED.
• Two years related experience and/or training in customer service, billing, estimating or equivalent combination of education and experience.
• Organized.
• Strong written communication skills.

Responsibilities

• Quote service repair jobs and obtain customer approval.
• Order parts and schedule work via dispatcher.
• Secure work for the service department and drive revenue.
• Follow up on pending and recommended work as quoted.
• Research parts costs and availability for quotes.
• Forward approved repairs to dispatcher with materials and labor.
• Maintain list of parts availability by vendor.
• Educate customers on additional services and products available.
• Assist clients in prioritizing needed repairs.
• Assist technicians in generating repair prices on site.
• Process urgent quotes within 24 hours.
• Process non-urgent quotes within 48 hours.
• Maintain pending / recommended work log.
• Estimate equipment replacement quotes for in-house accounts.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Written communication

Computer skills

Billing

Estimating

Organizational skills

Education

High school diploma or GED

Job description

Ambient Edge in the United States (serving AZ/NV) seeks a service coordinator to quote repairs, order parts, and schedule work. You will work with service techs to secure jobs, explain options to customers, and help grow revenue while delivering outstanding customer service.

Work hours are 7:00am–5:00pm, Monday–Friday, with occasional weeknights and weekends. The role requires organization, communication, and the ability to manage multiple tasks in a fast-paced environment.