HVAC Commercial Service Quotation Specialist

Ambient Edge, LLC; Henderson (NV); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) matching

Paid time off

Job summary

Ambient Edge is seeking a Commercial Service Writer to provide timely follow-up to pending and recommended work noted by service technicians. You will quote service repairs, obtain client approvals, and gather materials and labor to develop sales prices per company pricing standards.

The role emphasizes customer service, parts coordination, and communicating with customers about additional services. This on-site position offers a strong benefits package and opportunities for professional growth

Qualifications

• Advanced customer service skills.
• Ability to multi-task.
• Knowledge of industry recommended but not required.
• Computer skills.
• High school diploma or GED.
• Two years related experience and/or training in customer service, billing, estimating or equivalent combination of education and experience.
• Organized.
• Strong ability to communicate effectively in written format.

Responsibilities

• Quote service repair jobs and obtain approval from customers.
• Order parts as needed, as parts are received pull service order and have dispatcher schedule work.
• Securing work for the service department, revenue generation.
• Follow up on all pending and recommended work as quoted by department.
• Research necessary parts cost and availability needed to prepare service quotes.
• Forward approved repairs to service dispatcher with correct materials and labor requirements for scheduling.
• Maintain list of parts availability by vendor.
• Educate and inform customers of additional services and products available.
• Assist clients in prioritizing needed repairs.
• Assist service technicians to generate repair prices as needed while on site.
• Customer service.
• Process urgent service repair quotes with in 24 hours of discovery by service technician.
• Process non-urgent service repair quotes with in 48 hours of discover by service technician.
• Gain approval from service manager on non-standard repair quotes. (Or Specific $ Amount)
• Maintain pending / recommended work log.
• Estimate equipment replacement quotes for in house accounts as directed.
• Other duties as assigned

Skills

Customer service

Multi-tasking

Computer skills

Written communication

Education

High school diploma or GED

Job description

Ambient Edge is seeking a Commercial Service Writer to provide timely follow-up to pending and recommended work noted by service technicians. You will quote service repairs, obtain client approvals, and gather materials and labor to develop sales prices per company pricing standards.

The role emphasizes customer service, parts coordination, and communicating with customers about additional services. This on-site position offers a strong benefits package and opportunities for professional growth