HVAC Service Project Manager

AIR Control Concepts; Elkridge (MD); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Employee assistance program

Job summary

Air Control Concepts in Elkridge, MD is seeking an HVAC Service Project Manager to coordinate service projects from proposal to fulfillment, working under the Service General Manager. You will manage schedules, allocate resources, communicate progress to customers and internal teams, and ensure on-time delivery while maintaining budgets and safety.

Strong communication and collaboration skills are essential as you lead technicians and sales staff to deliver high-quality service across

Qualifications

• Experience as a Project Manager or Service Coordinator preferred.
• Strong written and verbal communication skills.
• Ability to coordinate across service technicians and salespeople.

Responsibilities

• Coordinate service project activities from proposal to fulfillment.
• Manage schedules, assignments, and progress updates.
• Prepare action plans and perform risk analysis.
• Monitor budgets and track project expenses.
• Maintain client relationships and communicate with stakeholders.

Skills

Project management

Communication

Time management

Customer service

Team collaboration

Tools

Trello

Microsoft Project

Job description

Job Title

HVAC Service Project Manager

Job Location

Elkridge MD

FLSA Status

Non-Exempt

Contract Type

This is a FULL-TIME position.

Overview

Air Control Concepts is more than just a collection of firms, we are a community of forward-thinking experts committed to excellence, innovation, and collaboration. With a focus on commercial HVAC representation, we bring together esteemed entities from diverse regions, each boasting decades of invaluable experience.

We understand that success in the HVAC industry goes beyond individual accomplishments. That's why we believe in the power of unity and collaboration. By leveraging our collective assets, knowledge, and resources, we empower our member firms to deliver unparalleled service, safety, and efficiency to clients across healthcare, commercial, and residential sectors.

Job Description

We are looking for a Service Project Manager to coordinate project activities, including simple tasks and larger plans. Under the guidance of the Service General Manager, you will manage schedules, arrange assignments and communicate progress to all team members. Service Project Manager responsibilities include preparing action plans, analyzing risks and opportunities and gathering necessary resources. For this role, you will work with a team of service technicians and salespeople so good communication, and collaboration skills are essential. You will manage service quotes and projects from proposal to fulfillment and coordinate with accounting for billing.

Clear and effective communication with customers, coworkers, and supervisors is essential, both in person and electronically. Individuals must also be capable of reviewing their work for accuracy and making necessary adjustments.

Essential Duties and Responsibilities

To succeed in this role, a Service Project Manager must demonstrate advanced organizational ability, strong problem-solving skills, and a commitment to customer satisfaction. Core responsibilities include:

• Breaking projects into doable tasks and set timeframes and goals
• Creating and updating workflows
• Conducting risk analysis
• Scheduling regular meetings and recording decisions (e.g. assigned tasks and next steps)
• Preparing and providing documentation to internal teams
• Retrieving necessary information (e.g. user/client requirements and relevant case studies)
• Tracking project expenses
• Monitoring project progress and addressing potential issues
• Coordinating quality controls to ensure deliverables meet requirements
• Measuring and reporting on project performance
• Acting as the point of contact for all participants
• Building and maintaining strong client relationships by addressing service concerns, recommending improvements, and delivering high-quality communication and support.
• Coordinating with internal teams to ensure efficient scheduling and follow-up.
• Contributing to the team and company by stepping in where needed.

Competencies

• Customer & Team Engagement – Builds trust and maintains positive relationships with customers through clear, professional communication and consistent service. Collaborates well with peers, dispatch, and management to support team goals.
• Time & Task Management – Prioritizes responsibilities effectively, manages schedules, and maximizes productivity across varying service calls and work environments.
• Adaptability & Continuous Learning – Responds well to changing job demands and field conditions. Actively participates in training and embraces new tools, technologies, and methods to stay current in the trade.

Experience and Requirements

• Work experience as a Project Manager, Service Coordinator or similar role preferred
• Knowledge of project management software (e.g. Trello or Microsoft Project)
• Strong communication and customer service skills with a professional, team focused mindset.
• Solid organization and time-management skills

Benefits

• We offer a competitive and comprehensive benefits package, including:
• Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being.
• Financial Security – 401(k) retirement plan with company match and short/long term disability coverage.
• Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
• Professional Development – Ongoing training opportunities and support for continuing education.

Air Control Concepts is an Equal Opportunity Employer