HVAC Service & Permitting Coordinator

Harwich Port Heating & Cooling LLC; Harwich (MA); Presencial; USD 34.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401(k) with company matching

Paid time off

Life insurance

Health savings account (HSA)

Flexible spending account (FSA)

Employee assistance program

Professional development assistance

Tuition reimbursement

Descripción de la vacante

Harwich Port Heating & Cooling LLC in Harwich Port, MA is seeking an HVAC Service and Permit Coordinator to keep daily service operations running smoothly. This full-time, office-based role involves scheduling technicians, managing work orders in ServiceTitan, overseeing permitting, handling customer communications, and supporting the field team.

The ideal candidate has HVAC or skilled trades experience, strong customer service and administrative skills, and the ability to multitask in a

Formación

• 2+ years of experience in HVAC, plumbing, electrical, or a related service-based industry.
• Experience with ServiceTitan required.
• Strong scheduling, dispatching, and administrative experience.
• Excellent customer service and communication skills.
• Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
• Knowledge of HVAC systems and terminology preferred.
• Experience with permitting, warranty registration, and maintenance agreements is a plus.

Responsabilidades

• Schedule and dispatch HVAC service technicians based on availability, location, and skill set.
• Create, manage, and close out work orders in ServiceTitan.
• Coordinate service appointments, maintenance visits, and follow-up calls.
• Serve as the primary point of contact for customers, technicians, and management.
• Apply for and track HVAC installation, replacement, and service permits.
• Maintain accurate permit records and warranty documentation.
• Create, renew, and manage maintenance agreements.
• Assist with technician timecards, service reports, and administrative tasks.

Conocimientos

HVAC experience

Customer service

Scheduling

Herramientas

ServiceTitan

Descripción del empleo

Harwich Port Heating & Cooling LLC in Harwich Port, MA is seeking an HVAC Service and Permit Coordinator to keep daily service operations running smoothly. This full-time, office-based role involves scheduling technicians, managing work orders in ServiceTitan, overseeing permitting, handling customer communications, and supporting the field team.

The ideal candidate has HVAC or skilled trades experience, strong customer service and administrative skills, and the ability to multitask in a