HVAC Service Operations Manager

Johnson Controls; Raleigh (NC); On-site; USD 101,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

15 days vacation/holidays/sick time

Benefits from day one (401K, medical,…

Training opportunities

Collaborative team environment

Zero Harm safety policy

Job summary

Johnson Controls is seeking a seasoned leader for our HVAC service branch in Raleigh. You will own day-to-day service operations, drive branch performance, and foster a safety-first culture focused on customer satisfaction and profitable growth.

Lead with a coaching mindset, partner with truck-based managers and service staff, and ensure accurate forecasting, training, and effective process execution across all service lines.

Qualifications

• Minimum 5 years in service operations or dispatch/scheduling.
• 5+ years HVAC industry experience with increasing responsibility.
• Ability to work independently with strong attention to detail.
• Strong interpersonal skills for internal and external stakeholders.
• Ability to manage multiple projects with tact and persistence.
• Capable of relating financial impact to business goals.
• Excellent written and verbal communication.
• Experience with service management and accounting systems.

Responsibilities

• Oversee day-to-day HVAC service operations and branch processes to meet customer and financial goals.
• Forecast, analyze, and drive service processes with other managers and staff.
• Supervise service support teams including account management, asset control, invoicing, and file maintenance.
• Coach and support branch teams in applying standard methodologies and tools.
• Ensure delivery standards align with company objectives for profitable growth.
• Handle additional duties to enhance customer satisfaction and service strategy execution.

Skills

Leadership

Customer service

Communication

Organization

Multitasking

Financial impact awareness

Written & verbal skills

Influencing teams

Education

Bachelor's Degree or HVAC experience

Tools

Service Management software

Accounting systems

Job description

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What We Offer

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities. With outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out: https://youtu.be/pdZMNrDJviY

What You Will Do

Under general supervision of HVAC Branch Service Manager, owns the day-to-day service business processes and team management to ensure customer satisfaction and financial objectives are met. We would like you to foster a safety-first culture for the branch. This includes implementation and adherence to business processes and service applications. Drives proficiency and performance of branch support staff.

How You Will Do It

• Owns the day-to-day tactical local HVAC service business. Achieves through management of the defined business processes that are proven to deliver high customer satisfaction and positive business results.
• Works with HVAC Truck Based Service Managers and Customer Service Representative to ensure financial objectives are met through accurate forecasting, analyzing and driving the business processes of all lines of service business.
• Direct supervision of service business support team including those responsible for account management support, asset management, invoicing, file maintenance, service order posting, etc.
• Provides coaching and support to all the branch service teams in managing the day-to-day business processes through implementation of business standard methodologies and service applications. Responds to indicators of problems with training, resources and ideas with mitigate problems.
• Drives service business processes and applications through the local service organization and is the subject matter expert during actualization. Ensures training, communication, measures and reinforcement of processes and service applications.
• Implements and maintains delivery standards consistent with BSNA objectives for balanced, profitable growth through effective execution of work.
• Performs other duties related to customer happiness, actualization of strategies within the service organization, development and maintenance of service team business plans, and account management of service customers.

What welook for

• Minimum of 5 years' service proven experience managing service operations and/or service dispatch / scheduling.
• Minimum of 5 years HVAC commercial industry experience with progressing responsibility
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively connect with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Demonstrated competence in written and verbal communication skills.
• Experience and/or basic project accounting or costing principles.
• Able to positively represent Johnson Controls and connect with others at varying levels. Able to influence diverse teams to accomplish tasks/goals.
• Able to use Service Management software and financial accounting systems.
• Bachelor's Degree OR an equivalent experience in HVAC industry

HIRING SALARY RANGE: $101,000 - $150,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us