HVAC Service Manager New Hayward, CA

Bellbroshvac; Hayward, Northern (CA, KY); On-site; USD 110,000 - 145,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) match

Paid time off

Professional development

Job summary

Bell Brothers Plumbing, Heating & Air in Hayward, CA, is seeking an HVAC Service Manager to lead a high-performing service team and drive operational excellence, customer satisfaction, and team development.

You will oversee scheduling, safety, budget, and quality, while guiding technicians, improving processes, and ensuring compliance with industry standards.

Qualifications

• 5+ years in HVAC services, with at least 2 years in a supervisory role.
• Proven knowledge of HVAC systems, safety standards, and troubleshooting techniques.
• Exceptional leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and mentor a team of HVAC technicians to deliver service excellence.
• Coordinate daily service schedules and optimize productivity.
• Maintain customer relationships, address escalated inquiries, and improve offerings.
• Evaluate processes and implement efficiency improvements across service.
• Ensure compliance with industry standards and maintain records.

Skills

HVAC knowledge

Leadership

Team management

Budget management

Customer service

Safety compliance

Education

High school diploma/GED

Job description

At Bell Brothers Plumbing, Heating & Air, we are your gateway to a rewarding career in HVAC and plumbing services! We are proud to be a leading provider of heating, ventilation, air conditioning, windows, and plumbing solutions, and we believe that our success is rooted in the dedicated and passionate team members who make it all possible. We offer a culture of excellence, professional growth and development, cutting-edge technology and tools, a strong team environment, and competitive compensation and benefits.

Position Overview

As an HVAC Service Manager, you will lead a high-performing team dedicated to delivering exceptional HVAC service. Your role ensures operational excellence, customer satisfaction, and team development. This leadership position is pivotal to our commitment to providing superior HVAC solutions.

Key Responsibilities

Leadership and Team Management

• Supervise, mentor, and inspire a team of HVAC technicians to achieve service excellence.
• Conduct regular team meetings to share updates, provide training, and foster a positive team culture.
• Oversee the recruitment, onboarding, and continuous professional development of team members.

Service Operations Oversight

• Coordinate and manage daily service schedules, optimizing technician productivity.
• Ensure timely completion of service calls and maintain high-quality standards.
• Monitor and enforce safety protocols to promote a secure working environment.

Customer Relations

• Serve as the primary point of contact for escalated customer inquiries, ensuring resolution and satisfaction.
• Maintain strong relationships with clients by addressing feedback and enhancing service offerings.
• Develop and manage the service department’s budget, focusing on cost control and profitability.
• Track expenses and revenue to ensure the department meets financial goals.

Process Improvement

• Evaluate current service processes, identifying opportunities for efficiency and quality improvement.
• Implement advanced HVAC technologies and best practices to stay ahead in the industry.

Compliance and Documentation

• Ensure adherence to industry standards and regulatory requirements.
• Maintain accurate service records and reports for internal and external use.

Qualifications

• High school diploma or GED; technical training in HVAC is preferred.
• A minimum of 5 years in HVAC services, with at least 2 years in a supervisory role.
• Proven knowledge of HVAC systems, safety standards, and troubleshooting techniques.
• Exceptional leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Competitive salary and performance-based bonuses.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off and holidays.
• Professional development and training opportunities.

#BELLP

Pay Range

$110,000 - $145,000 USD

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act.