HVAC Service Manager: Lead Techs, Training & Field Ops

ACE Hardware; King of Prussia (PA); On-site; USD 120,000 - 140,000; Full time

Job summary

ACE Hardware in King of Prussia, PA is seeking an HVAC Service Manager to lead a field service and maintenance team. You will ensure the team has the skills, support, and resources to deliver best-in-class service while aligning with our customer experience standards.

Responsibilities include hiring and leading technicians, providing onsite troubleshooting, developing a technical training curriculum, and optimizing field operations to reduce misdiagnoses and warranties.

Qualifications

• Experience leading field service teams.
• Strong troubleshooting and technical skills.
• Ability to deliver training programs.

Responsibilities

• Hire, LEAD, discipline, and terminate technicians.
• Support the service and maintenance teams as a technical resource.
• Provide onsite field support for advanced level troubleshooting.
• Enhance the customer experience by reducing misdiagnosis and service warranties.
• Serve as a technical expert and resource for field operation.
• Facilitate the technical development of Ace team members through creation and delivery of a technical training curriculum.
• Create a sustainable and agile field development model that provides clear technical development requirements for tier advancement.
• Support the field hiring process by providing oversight and input of candidate skillset and technical experience.
• Assist in the formal evaluation of Ace product offerings.
• Complete special projects and perform other job duties as assigned.
• Performance Reviews as necessary.

Skills

Team leadership

Hiring

Technical troubleshooting

Field service

People management

Job description

ACE Hardware in King of Prussia, PA is seeking an HVAC Service Manager to lead a field service and maintenance team. You will ensure the team has the skills, support, and resources to deliver best-in-class service while aligning with our customer experience standards.

Responsibilities include hiring and leading technicians, providing onsite troubleshooting, developing a technical training curriculum, and optimizing field operations to reduce misdiagnoses and warranties.